Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 42292 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42292		Issue :	1
	Detected Date:	23/10/2013		Detected Time:	08:38
	Start Date:	23/10/2013		Start Time:	08:32
	Anticipated Clear Date:	23/10/2013		Anticipated Clear Time:	10:47
	Next Update Date:	23/10/2013		Next Update Time:	10:30
	Incident Headline:	: MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Root cause and estimated time of repair are not known at present. Next update will be at 10:30.
	Dialling Codes Affected:	01248 01253 01260 01274 01298 01407 01484 01524 01530 01539 016194 01925 01938 01952 01989 01925 01938 01952

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX11.EDINBURGH3 : LOSS OF SERVICE : Reference 42275 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42275		Issue :	FINAL
	Detected Date:	23/10/2013		Detected Time:	02:32
	Start Date:	23/10/2013		Start Time:	02:30
	Actual Clear Date:	23/10/2013		Actual Clear Time:	03:03
	Incident Headline:	: ERX11.EDINBURGH3 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 03:03 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 33 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX11.EDINBURGH3 : LOSS OF SERVICE : Reference 42275 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42275		Issue :	1
	Detected Date:	23/10/2013		Detected Time:	02:32
	Start Date:	23/10/2013		Start Time:	02:30
	Anticipated Clear Date:	23/10/2013		Anticipated Clear Time:	04:00
	Next Update Date:	23/10/2013		Next Update Time:	04:00
	Incident Headline:	: ERX11.EDINBURGH3 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair is unknown. Next update will be at 04:00.
	Dialling Codes Affected:

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GUILDFORD NODE 05001 : PARTIAL LOSS OF SERVICE : Reference 42019 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42019		Issue :	FINAL
	Detected Date:	21/10/2013		Detected Time:	06:06
	Start Date:	21/10/2013		Start Time:	06:06
	Actual Clear Date:	21/10/2013		Actual Clear Time:	06:14
	Incident Headline:	: GUILDFORD NODE 05001 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 06.14 after a card was changed at Guildford. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01252 01306 01483 01730 LLTH0 01252 01306 01483 01730
	Duration:	0 days 00 hours 08 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GUILDFORD NODE 05001 : PARTIAL LOSS OF SERVICE : Reference 42019 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42019		Issue :	1
	Detected Date:	21/10/2013		Detected Time:	06:06
	Start Date:	21/10/2013		Start Time:	06:06
	Anticipated Clear Date:	21/10/2013		Anticipated Clear Time:	08:09
	Next Update Date:	21/10/2013		Next Update Time:	07:09
	Incident Headline:	: GUILDFORD NODE 05001 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineer is on site and in the process of effecting a card changed. Next update will be at 07.15.
	Dialling Codes Affected:	01252 01306 01483 01730 LLTH0 01252 01306 01483 01730

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GUILDFORD NODE 05001 : PARTIAL DEGRADED SERVICE : Reference 41964 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41964		Issue :	FINAL
	Detected Date:	20/10/2013		Detected Time:	05:54
	Start Date:	20/10/2013		Start Time:	05:54
	Actual Clear Date:	20/10/2013		Actual Clear Time:	05:54
	Incident Headline:	: GUILDFORD NODE 05001 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 05.54 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01252 01306 01483 01730 LLTH0 01252 01306 01483 01730
	Duration:	0 days 00 hours 00 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GUILDFORD NODE 05001 : PARTIAL DEGRADED SERVICE : Reference 41964 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41964		Issue :	1
	Detected Date:	20/10/2013		Detected Time:	05:54
	Start Date:	20/10/2013		Start Time:	05:54
	Anticipated Clear Date:	20/10/2013		Anticipated Clear Time:	09:53
	Next Update Date:	20/10/2013		Next Update Time:	07:15
	Incident Headline:	: GUILDFORD NODE 05001 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Remote card reset is in progress to restore service. Root cause and estimated time of repair unknown at present. Next update will be at 07.15.
	Dialling Codes Affected:	01252 01306 01483 01730 LLTH0 01252 01306 01483 01730

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.