Broadband Incident Report : : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE : Reference 73 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	73		Issue :	FINAL
	Detected Date:	02/01/2015		Detected Time:	06:32
	Start Date:	02/01/2015		Start Time:	06:28
	Actual Clear Date:	02/01/2015		Actual Clear Time:	06:38
	Incident Headline:	: IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 06:38. No further breaks in service have been observed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01505
	Duration:	0 days 00 hours 10 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE : Reference 73 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	73		Issue :	3
	Detected Date:	02/01/2015		Detected Time:	06:32
	Start Date:	02/01/2015		Start Time:	06:28
	Anticipated Clear Date:	02/01/2015		Anticipated Clear Time:	08:45
	Next Update Date:	02/01/2015		Next Update Time:	08:30
	Incident Headline:	: IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service automatically restored at 06:38. Incident will remain open for an extended monitoring period to ensure stability. Next update will be issued upon monitoring completion or sooner should there be a change in customer impact.
	Dialling Codes Affected:	01505

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE : Reference 73 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	73		Issue :	2
	Detected Date:	02/01/2015		Detected Time:	06:32
	Start Date:	02/01/2015		Start Time:	06:28
	Anticipated Clear Date:	02/01/2015		Anticipated Clear Time:	08:28
	Next Update Date:	02/01/2015		Next Update Time:	07:32
	Incident Headline:	: IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01505

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE : Reference 73 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	73		Issue :	1
	Detected Date:	02/01/2015		Detected Time:	06:32
	Start Date:	02/01/2015		Start Time:	06:28
	Anticipated Clear Date:	02/01/2015		Anticipated Clear Time:	08:28
	Next Update Date:	02/01/2015		Next Update Time:	07:32
	Incident Headline:	: IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01505

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ASH BANK MSAN 302 : LOSS OF SERVICE : Reference 50458 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50458		Issue :	FINAL
	Detected Date:	30/12/2014		Detected Time:	17:41
	Start Date:	30/12/2014		Start Time:	17:41
	Actual Clear Date:	30/12/2014		Actual Clear Time:	23:30
	Incident Headline:	: ASH BANK MSAN 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 23:30 after a fuse was replaced at Ash Bank. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01782
	Duration:	0 days 05 hours 49 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ASH BANK MSAN 302 : LOSS OF SERVICE : Reference 50458 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50458		Issue :	5
	Detected Date:	30/12/2014		Detected Time:	17:41
	Start Date:	30/12/2014		Start Time:	17:41
	Anticipated Clear Date:	30/12/2014		Anticipated Clear Time:	23:00
	Next Update Date:	30/12/2014		Next Update Time:	22:30
	Incident Headline:	: ASH BANK MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The ADSL operational team have requested a power engineer attend site, one has been tasked and has given his estimated time of arrival as 21:45. Root cause and estimated time of repair are unknown at present. Next update will be issued once the engineer completes his investigations or sooner with a significant development.
	Dialling Codes Affected:	01782

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ASH BANK MSAN 302 : LOSS OF SERVICE : Reference 50458 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50458		Issue :	4
	Detected Date:	30/12/2014		Detected Time:	17:41
	Start Date:	30/12/2014		Start Time:	17:41
	Anticipated Clear Date:	30/12/2014		Anticipated Clear Time:	22:00
	Next Update Date:	30/12/2014		Next Update Time:	22:00
	Incident Headline:	: ASH BANK MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 368 Broadband customers. The engineer is now on site working with the operational team to identify the cause of failure. Root cause and estimated time of repair are unknown at present. Next update will be issued once the engineer completes his investigations or sooner with a significant development.
	Dialling Codes Affected:	01782

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.