Broadband Incident Report : : SHAFTESBURY NODE 05015 : LOSS OF SERVICE : Reference 6425 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6425		Issue :	2
	Detected Date:	11/02/2015		Detected Time:	15:50
	Start Date:	11/02/2015		Start Time:	15:48
	Anticipated Clear Date:	11/02/2015		Anticipated Clear Time:	17:48
	Next Update Date:	11/02/2015		Next Update Time:	17:03
	Incident Headline:	: SHAFTESBURY NODE 05015 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Loss of internet services for {1570} Broadband customers. Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01258 01722 01747 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHAFTESBURY NODE 05015 : LOSS OF SERVICE : Reference 6425 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6425		Issue :	1
	Detected Date:	11/02/2015		Detected Time:	15:50
	Start Date:	11/02/2015		Start Time:	15:48
	Anticipated Clear Date:	11/02/2015		Anticipated Clear Time:	17:48
	Next Update Date:	11/02/2015		Next Update Time:	16:50
	Incident Headline:	: SHAFTESBURY NODE 05015 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01258 01722 01747 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : 5 MUXES IN NORTH SCOTLAND : DEGRADED SERVICE : Reference 5939 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5939		Issue :	FINAL
	Detected Date:	09/02/2015		Detected Time:	05:16
	Start Date:	09/02/2015		Start Time:	05:16
	Actual Clear Date:	10/02/2015		Actual Clear Time:	12:45
	Incident Headline:	ADSL : 5 MUXES IN NORTH SCOTLAND : DEGRADED SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service fully restored at 12:45 after fibre repair. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01806 01854 01857 01957 01971
	Duration:	1 days 07 hours 29 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 5 MUXES IN NORTH SCOTLAND : DEGRADED SERVICE : Reference 5939 : Issue 10 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5939		Issue :	10
	Detected Date:	09/02/2015		Detected Time:	05:16
	Start Date:	09/02/2015		Start Time:	05:16
	Anticipated Clear Date:	10/02/2015		Anticipated Clear Time:	12:00
	Next Update Date:	10/02/2015		Next Update Time:	09:00
	Incident Headline:	: 5 MUXES IN NORTH SCOTLAND : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Degraded internet services for 705 Broadband end users in Ullapool, North Roe, Papa Westray, Uyeasound & Scourie. The Precision Test Officer ( PTO ) has proven a fibre fault between Lochbroom and Ullapool on MU6293 at jointbox 211, having been unable to call out additional resource he has now left site. Tomorrow at first light the PTO will organise traffic guarding and fibre jointers. Estimated time of repair are unknown at present. Next update will be upon a significant development.
	Dialling Codes Affected:	01806 01854 01857 01957 01971

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 5 MUXES IN NORTH SCOTLAND : DEGRADED SERVICE : Reference 5939 : Issue 9 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5939		Issue :	9
	Detected Date:	09/02/2015		Detected Time:	05:16
	Start Date:	09/02/2015		Start Time:	05:16
	Anticipated Clear Date:	10/02/2015		Anticipated Clear Time:	09:00
	Next Update Date:	10/02/2015		Next Update Time:	09:00
	Incident Headline:	: 5 MUXES IN NORTH SCOTLAND : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	A Precision Test Officer is on site at Lochbroom investigating. Root cause and estimated time of repair are unknown at present. Next update will be issued once the engineer completes his investigations or sooner with a significant development.
	Dialling Codes Affected:	01806 01854 01857 01957 01971

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : ULLAPOOL MUX 301 : DEGRADED SERVICE : Reference 5991 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5991		Issue :	FINAL
	Detected Date:	09/02/2015		Detected Time:	11:28
	Start Date:	09/02/2015		Start Time:	11:22
	Actual Clear Date:	09/02/2015		Actual Clear Time:	11:22
	Incident Headline:	ADSL : ULLAPOOL MUX 301 : DEGRADED SERVICE
	Incident Details:	Degraded internet services for {516} Broadband customers.
	Closure Details:	The customer impact and incident management for this incident has been integrated with IMT5939/15. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01854
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULLAPOOL MUX 301 : DEGRADED SERVICE : Reference 5991 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5991		Issue :	5
	Detected Date:	09/02/2015		Detected Time:	11:28
	Start Date:	09/02/2015		Start Time:	11:22
	Anticipated Clear Date:	10/02/2015		Anticipated Clear Time:	01:30
	Next Update Date:	10/02/2015		Next Update Time:	01:30
	Incident Headline:	: ULLAPOOL MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Degraded internet service for 1139 Broadband customers. A Precision Test Officer is en route with an estimated arrival time given as 00:00. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01854

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.