Broadband Incident Report : : MULTIPLE MUX CUMBRIA : LOSS OF SERVICE : Reference 43493 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43493		Issue :	1
	Detected Date:	15/09/2015		Detected Time:	23:06
	Start Date:	15/09/2015		Start Time:	23:03
	Anticipated Clear Date:	16/09/2015		Anticipated Clear Time:	01:03
	Next Update Date:	16/09/2015		Next Update Time:	00:21
	Incident Headline:	: MULTIPLE MUX CUMBRIA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01229 01244 01341 01539 01697 01733 01768 01829 019141

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX CUMBRIA : LOSS OF SERVICE : Reference 43493 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43493		Issue :	1
	Detected Date:	15/09/2015		Detected Time:	23:06
	Start Date:	15/09/2015		Start Time:	23:03
	Anticipated Clear Date:	16/09/2015		Anticipated Clear Time:	01:03
	Next Update Date:	16/09/2015		Next Update Time:	00:21
	Incident Headline:	: MULTIPLE MUX CUMBRIA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01229 01244 01341 01539 01697 01733 01768 01829 019141

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[COWDEN]: MUX 302 : LOSS OF SERVICE (CI) : Reference 43048 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43048		Issue :	FINAL
	Detected Date:	13/09/2015		Detected Time:	23:14
	Start Date:	13/09/2015		Start Time:	23:10
	Actual Clear Date:	14/09/2015		Actual Clear Time:	09:17
	Incident Headline:	ADSL :[COWDEN]: MUX 302 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 09:17 after a fibre was re-spliced at COWDEN. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01342
	Duration:	0 days 10 hours 06 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[COWDEN]: MUX 302 : LOSS OF SERVICE (CI) : Reference 43048 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43048		Issue :	FINAL
	Detected Date:	13/09/2015		Detected Time:	23:14
	Start Date:	13/09/2015		Start Time:	23:10
	Actual Clear Date:	14/09/2015		Actual Clear Time:	09:17
	Incident Headline:	ADSL :[COWDEN]: MUX 302 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service fully restored at 09:17 after a fibre was re-spliced at COWDEN. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01342
	Duration:	0 days 10 hours 06 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[COWDEN]: MUX 302 : LOSS OF SERVICE (CI) : Reference 43048 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43048		Issue :	3
	Detected Date:	13/09/2015		Detected Time:	23:14
	Start Date:	13/09/2015		Start Time:	23:10
	Anticipated Clear Date:	14/09/2015		Anticipated Clear Time:	11:30
	Next Update Date:	14/09/2015		Next Update Time:	10:00
	Incident Headline:	ADSL :[COWDEN]: MUX 302 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	A Precision Test Officer has arrived on site and is investigating further. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01342

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : EPEW : Reference 43046 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43046		Issue :	FINAL
	Detected Date:	13/09/2015		Detected Time:	22:20
	Start Date:	13/09/2015		Start Time:	22:20
	Actual Clear Date:	14/09/2015		Actual Clear Time:	03:00
	Incident Headline:	: MULTIPLE MUXES NORTH SCOTLAND : EPEW
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 03:00; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01470 01478 01595 01851 01854 01857 01957 01971 To Fo
	Duration:	0 days 04 hours 40 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES NORTH SCOTLAND : EPEW : Reference 43046 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43046		Issue :	FINAL
	Detected Date:	13/09/2015		Detected Time:	22:20
	Start Date:	13/09/2015		Start Time:	22:20
	Actual Clear Date:	14/09/2015		Actual Clear Time:	03:00
	Incident Headline:	ADSL : MULTIPLE MUXES NORTH SCOTLAND : EPEW
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of 03:00 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01470 01478 01595 01851 01854 01857 01957 01971 To Fo
	Duration:	0 days 04 hours 40 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.