Broadband Incident Report : : POYNINGS MUX 101 : LOSS OF SERVICE : Reference 52010 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	52010		Issue :	5
	Detected Date:	08/11/2015		Detected Time:	16:48
	Start Date:	08/11/2015		Start Time:	16:38
	Anticipated Clear Date:	08/11/2015		Anticipated Clear Time:	22:30
	Next Update Date:	08/11/2015		Next Update Time:	21:30
	Incident Headline:	: POYNINGS MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Spares are on site, with an engineer. The first spare was fitted but has not come up. The second spare is now being fitted. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01273

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POYNINGS MUX 101 : LOSS OF SERVICE : Reference 52010 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	52010		Issue :	4
	Detected Date:	08/11/2015		Detected Time:	16:48
	Start Date:	08/11/2015		Start Time:	16:38
	Anticipated Clear Date:	08/11/2015		Anticipated Clear Time:	21:00
	Next Update Date:	08/11/2015		Next Update Time:	20:30
	Incident Headline:	: POYNINGS MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 341 Broadband customers. Task raised for an EES engineer to attend, his estimated time of arrival given as 19:00. The operational team have also ordered spares to site which have an estimated delivery time of 19:39. Root cause and estimated time of repair are not known at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01273

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POYNINGS MUX 101 : LOSS OF SERVICE : Reference 52010 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	52010		Issue :	3
	Detected Date:	08/11/2015		Detected Time:	16:48
	Start Date:	08/11/2015		Start Time:	16:38
	Anticipated Clear Date:	08/11/2015		Anticipated Clear Time:	20:00
	Next Update Date:	08/11/2015		Next Update Time:	19:00
	Incident Headline:	: POYNINGS MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Degraded internet services for 341 Broadband customers. The ADSL and SDH operational teams are investigating cause of failure. Root cause and estimated time of repair are not known at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01273

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POYNINGS MUX 101 : LOSS OF SERVICE : Reference 52010 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	52010		Issue :	2
	Detected Date:	08/11/2015		Detected Time:	16:48
	Start Date:	08/11/2015		Start Time:	16:38
	Anticipated Clear Date:	08/11/2015		Anticipated Clear Time:	18:38
	Next Update Date:	08/11/2015		Next Update Time:	17:48
	Incident Headline:	: POYNINGS MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	LOSS OF SERVICE :Loss of internet services for {341} Broadband customers. : Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01273

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POYNINGS MUX 101 : LOSS OF SERVICE : Reference 52010 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	52010		Issue :	1
	Detected Date:	08/11/2015		Detected Time:	16:48
	Start Date:	08/11/2015		Start Time:	16:38
	Anticipated Clear Date:	08/11/2015		Anticipated Clear Time:	18:38
	Next Update Date:	08/11/2015		Next Update Time:	17:48
	Incident Headline:	: POYNINGS MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01273

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : CLOVELLY MUX 101 : LOSS OF SERVICE (CI) : Reference 51740 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	51740		Issue :	FINAL
	Detected Date:	06/11/2015		Detected Time:	13:52
	Start Date:	06/11/2015		Start Time:	13:46
	Actual Clear Date:	08/11/2015		Actual Clear Time:	13:41
	Incident Headline:	ADSL : CLOVELLY MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service fully restored at 13:41 following a fibre repair in Bude exchange. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01237
	Duration:	1 days 23 hours 54 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CLOVELLY MUX 101 : LOSS OF SERVICE (CI) : Reference 51740 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	51740		Issue :	3
	Detected Date:	06/11/2015		Detected Time:	13:52
	Start Date:	06/11/2015		Start Time:	13:46
	Anticipated Clear Date:	08/11/2015		Anticipated Clear Time:	17:00
	Next Update Date:	08/11/2015		Next Update Time:	14:30
	Incident Headline:	: CLOVELLY MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 179 Broadband customers. A Precision Test Officer ( PTO ) and fibre jointers will attend this fault at 13:30 today. Estimated time of repair is unknown at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01237

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.