Broadband Incident Report : ADSL :[BECCLES]: MUX 303 : LOSS OF SERVICE (CI) : Reference 58123 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58123		Issue :	FINAL
	Detected Date:	16/12/2015		Detected Time:	22:18
	Start Date:	16/12/2015		Start Time:	22:14
	Actual Clear Date:	17/12/2015		Actual Clear Time:	02:47
	Incident Headline:	ADSL :[BECCLES]: MUX 303 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service fully restored at 02:47 following the repair of damaged fibres. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01502
	Duration:	0 days 04 hours 32 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BECCLES]: MUX 303 : LOSS OF SERVICE : Reference 58123 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58123		Issue :	1
	Detected Date:	16/12/2015		Detected Time:	22:18
	Start Date:	16/12/2015		Start Time:	22:14
	Anticipated Clear Date:	17/12/2015		Anticipated Clear Time:	02:18
	Next Update Date:	16/12/2015		Next Update Time:	23:18
	Incident Headline:	ADSL :[BECCLES]: MUX 303 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01502

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PURLEIGH MUX 301 : LOSS OF SERVICE EMERGENCY PEW : Reference 58107 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58107		Issue :	1
	Detected Date:	16/12/2015		Detected Time:	20:24
	Start Date:	16/12/2015		Start Time:	20:24
	Anticipated Clear Date:	17/12/2015		Anticipated Clear Time:	06:00
	Next Update Date:	17/12/2015		Next Update Time:	06:00
	Incident Headline:	: PURLEIGH MUX 301 : LOSS OF SERVICE EMERGENCY PEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	PURLEIGH MUX 301 : LOSS OF SERVICE EMERGENCY PEW : Loss of internet services for {418} Broadband customers. : Spare card onsite . Engineer tasked to site. 17/12/15 00:01 EPEW
	Dialling Codes Affected:	01621

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PURLEIGH MUX 301 : LOSS OF SERVICE : Reference 58069 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58069		Issue :	FINAL
	Detected Date:	16/12/2015		Detected Time:	14:24
	Start Date:	16/12/2015		Start Time:	14:24
	Actual Clear Date:	16/12/2015		Actual Clear Time:	14:44
	Incident Headline:	ADSL : PURLEIGH MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service fully restored as of 14:44 following a reconfiguration and there have been no further issues seen during a period of monitoring. Card changes will take place under a planned work later tonight. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01621
	Duration:	0 days 00 hours 20 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PURLEIGH MUX 301 : LOSS OF SERVICE : Reference 58069 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58069		Issue :	3
	Detected Date:	16/12/2015		Detected Time:	14:24
	Start Date:	16/12/2015		Start Time:	14:24
	Anticipated Clear Date:	16/12/2015		Anticipated Clear Time:	20:30
	Next Update Date:	16/12/2015		Next Update Time:	18:30
	Incident Headline:	: PURLEIGH MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Replacement cards have been ordered from London stores and are expected to arrive for 18:15. An engineer will be tasked to meet the delivery time. Estimated time of repair is unknown at present. Next update will be issued once the engineer completes the card change or sooner with a significant development.
	Dialling Codes Affected:	01621

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PURLEIGH MUX 301 : LOSS OF SERVICE : Reference 58069 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58069		Issue :	2
	Detected Date:	16/12/2015		Detected Time:	14:24
	Start Date:	16/12/2015		Start Time:	14:24
	Anticipated Clear Date:	16/12/2015		Anticipated Clear Time:	16:24
	Next Update Date:	16/12/2015		Next Update Time:	15:24
	Incident Headline:	: PURLEIGH MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01621

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PURLEIGH MUX 301 : LOSS OF SERVICE : Reference 58069 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58069		Issue :	1
	Detected Date:	16/12/2015		Detected Time:	14:24
	Start Date:	16/12/2015		Start Time:	14:24
	Anticipated Clear Date:	16/12/2015		Anticipated Clear Time:	16:24
	Next Update Date:	16/12/2015		Next Update Time:	15:24
	Incident Headline:	: PURLEIGH MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01621

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.