Broadband Incident Report : :[GOOD EASTER] MUX LINE CARD : LOSS OF SERVICE : Reference 25972 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25972		Issue :	FINAL
	Detected Date:	30/05/2016		Detected Time:	20:13
	Start Date:	30/05/2016		Start Time:	20:03
	Actual Clear Date:	30/05/2016		Actual Clear Time:	20:31
	Incident Headline:	:[GOOD EASTER] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01245
	Duration:	0 days 00 hours 28 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[GOOD EASTER] MUX LINE CARD : LOSS OF SERVICE : Reference 25972 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25972		Issue :	1
	Detected Date:	30/05/2016		Detected Time:	20:13
	Start Date:	30/05/2016		Start Time:	20:03
	Anticipated Clear Date:	31/05/2016		Anticipated Clear Time:	20:13
	Next Update Date:	31/05/2016		Next Update Time:	20:13
	Incident Headline:	:[GOOD EASTER] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01245

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEINTWARDINE DSL 001 : DEGRADED SERVICE (CI) : Reference 25958 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25958		Issue :	5
	Detected Date:	30/05/2016		Detected Time:	15:37
	Start Date:	30/05/2016		Start Time:	15:37
	Anticipated Clear Date:	30/05/2016		Anticipated Clear Time:	23:30
	Next Update Date:	30/05/2016		Next Update Time:	22:30
	Incident Headline:	: LEINTWARDINE DSL 001 : DEGRADED SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Hardware re seat was performed but service did not restore. Spares are due to arrive at 23:00. An engineer will be tasked to site for a joint meet for when the courier arrives to change out possible faulty hardware. Estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01547

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEINTWARDINE DSL 001 : DEGRADED SERVICE : Reference 25958 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25958		Issue :	4
	Detected Date:	30/05/2016		Detected Time:	15:37
	Start Date:	30/05/2016		Start Time:	15:37
	Anticipated Clear Date:	30/05/2016		Anticipated Clear Time:	18:50
	Next Update Date:	30/05/2016		Next Update Time:	18:50
	Incident Headline:	: LEINTWARDINE DSL 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:
	Dialling Codes Affected:	01547

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEINTWARDINE DSL 001 : DEGRADED SERVICE : Reference 25958 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25958		Issue :	3
	Detected Date:	30/05/2016		Detected Time:	15:37
	Start Date:	30/05/2016		Start Time:	15:37
	Anticipated Clear Date:	30/05/2016		Anticipated Clear Time:	17:37
	Next Update Date:	30/05/2016		Next Update Time:	17:45
	Incident Headline:	: LEINTWARDINE DSL 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	EES engineer en route to Leintwardine to carry out investigations, ETA 17:05. Spares are being ordered, ETA to follow. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01547

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEINTWARDINE DSL 001 : DEGRADED SERVICE : Reference 25958 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25958		Issue :	2
	Detected Date:	30/05/2016		Detected Time:	15:37
	Start Date:	30/05/2016		Start Time:	15:37
	Anticipated Clear Date:	30/05/2016		Anticipated Clear Time:	17:37
	Next Update Date:	30/05/2016		Next Update Time:	16:37
	Incident Headline:	: LEINTWARDINE DSL 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01547

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEINTWARDINE DSL 001 : DEGRADED SERVICE : Reference 25958 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25958		Issue :	1
	Detected Date:	30/05/2016		Detected Time:	15:37
	Start Date:	30/05/2016		Start Time:	15:37
	Anticipated Clear Date:	30/05/2016		Anticipated Clear Time:	17:37
	Next Update Date:	30/05/2016		Next Update Time:	16:37
	Incident Headline:	: LEINTWARDINE DSL 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01547

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.