Broadband Incident Report : ADSL : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE EPEW : Reference 107190 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	107190		Issue :	FINAL
	Detected Date:	01/12/2016		Detected Time:	19:44
	Start Date:	01/12/2016		Start Time:	19:44
	Actual Clear Date:	02/12/2016		Actual Clear Time:	04:42
	Incident Headline:	ADSL : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE EPEW
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of 04:42 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01470 01478
	Duration:	0 days 08 hours 58 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[SKEABOST BRIDGE] MUX LINE CARD : LOSS OF SERVICE : Reference 107237 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	107237		Issue :	1
	Detected Date:	02/12/2016		Detected Time:	00:36
	Start Date:	02/12/2016		Start Time:	00:26
	Anticipated Clear Date:	03/12/2016		Anticipated Clear Time:	00:36
	Next Update Date:	03/12/2016		Next Update Time:	00:36
	Incident Headline:	:[SKEABOST BRIDGE] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01470

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE EPEW : Reference 107190 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	107190		Issue :	1
	Detected Date:	01/12/2016		Detected Time:	19:44
	Start Date:	01/12/2016		Start Time:	19:44
	Anticipated Clear Date:	02/12/2016		Anticipated Clear Time:	06:00
	Next Update Date:	02/12/2016		Next Update Time:	02:00
	Incident Headline:	: 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE EPEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	4 MUXES NORTH SCOTLAND : LOSS OF SERVICE EPEW : Loss of internet services for {800} Broadband customers. : An emergency change has been scheduled 00:00 - 06:00 to resolve the following issue EA card was reseated to restore Service and needs changing OOH under the Tarot & Epew process
	Dialling Codes Affected:	01470 01478

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 107164 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	107164		Issue :	FINAL
	Detected Date:	01/12/2016		Detected Time:	16:05
	Start Date:	01/12/2016		Start Time:	16:01
	Actual Clear Date:	01/12/2016		Actual Clear Time:	16:42
	Incident Headline:	ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Loss of internet services for 174 Broadband customers.
	Closure Details:	Customer service restored at 16:42 following a card being remotely reset on the SDH platform at Portree. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01470
	Duration:	0 days 00 hours 40 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 107164 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	107164		Issue :	2
	Detected Date:	01/12/2016		Detected Time:	16:05
	Start Date:	01/12/2016		Start Time:	16:01
	Anticipated Clear Date:	01/12/2016		Anticipated Clear Time:	19:30
	Next Update Date:	01/12/2016		Next Update Time:	18:00
	Incident Headline:	ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 174 Broadband customers. The ASDH and SDH operational teams are liaising to identify cause of failure. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01470

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 107164 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	107164		Issue :	1
	Detected Date:	01/12/2016		Detected Time:	16:05
	Start Date:	01/12/2016		Start Time:	16:01
	Anticipated Clear Date:	01/12/2016		Anticipated Clear Time:	20:05
	Next Update Date:	01/12/2016		Next Update Time:	17:05
	Incident Headline:	ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01470

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[RUNFOLD SURREY]: MUX 001 : LOSS OF SERVICE : Reference 107077 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	107077		Issue :	FINAL
	Detected Date:	01/12/2016		Detected Time:	10:50
	Start Date:	01/12/2016		Start Time:	10:40
	Actual Clear Date:	01/12/2016		Actual Clear Time:	10:40
	Incident Headline:	ADSL :[RUNFOLD SURREY]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01252
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.