Broadband Incident Report : :[SKEABOST BRIDGE] MUX LINE CARD : LOSS OF SERVICE : Reference 107981 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	107981		Issue :	FINAL
	Detected Date:	06/12/2016		Detected Time:	20:16
	Start Date:	06/12/2016		Start Time:	20:06
	Actual Clear Date:	06/12/2016		Actual Clear Time:	22:19
	Incident Headline:	:[SKEABOST BRIDGE] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01470 01681
	Duration:	0 days 02 hours 13 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : SKEABOST BRIDGE : MUX 101 : LOSS OF SERVICE (CI) : Reference 108005 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	108005		Issue :	5
	Detected Date:	06/12/2016		Detected Time:	21:06
	Start Date:	06/12/2016		Start Time:	19:48
	Anticipated Clear Date:	06/12/2016		Anticipated Clear Time:	23:45
	Next Update Date:	06/12/2016		Next Update Time:	23:30
	Incident Headline:	ADSL : SKEABOST BRIDGE : MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This has been proved to a transmission failure, investigations are on going
	Dialling Codes Affected:	01470

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : SKEABOST BRIDGE : MUX 101 : LOSS OF SERVICE (CI) : Reference 108005 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	108005		Issue :	4
	Detected Date:	06/12/2016		Detected Time:	21:06
	Start Date:	06/12/2016		Start Time:	21:06
	Anticipated Clear Date:	06/12/2016		Anticipated Clear Time:	23:06
	Next Update Date:	06/12/2016		Next Update Time:	23:15
	Incident Headline:	ADSL : SKEABOST BRIDGE : MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01470

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SKEABOST BRIDGE : LOSS OF SERVICE (CI) : Reference 108005 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	108005		Issue :	3
	Detected Date:	06/12/2016		Detected Time:	21:06
	Start Date:	06/12/2016		Start Time:	21:06
	Anticipated Clear Date:	06/12/2016		Anticipated Clear Time:	23:06
	Next Update Date:	06/12/2016		Next Update Time:	23:15
	Incident Headline:	: SKEABOST BRIDGE : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01470

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SKEABOST BRIDGE MUX 101 : LOSS OF SERVICE : Reference 108005 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	108005		Issue :	2
	Detected Date:	06/12/2016		Detected Time:	21:06
	Start Date:	06/12/2016		Start Time:	21:06
	Anticipated Clear Date:	06/12/2016		Anticipated Clear Time:	23:06
	Next Update Date:	06/12/2016		Next Update Time:	22:06
	Incident Headline:	: SKEABOST BRIDGE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01470

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SKEABOST BRIDGE MUX 101 : LOSS OF SERVICE : Reference 108005 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	108005		Issue :	1
	Detected Date:	06/12/2016		Detected Time:	21:06
	Start Date:	06/12/2016		Start Time:	21:06
	Anticipated Clear Date:	06/12/2016		Anticipated Clear Time:	23:06
	Next Update Date:	06/12/2016		Next Update Time:	22:06
	Incident Headline:	: SKEABOST BRIDGE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01470

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[SKEABOST BRIDGE] MUX LINE CARD : LOSS OF SERVICE : Reference 107981 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	107981		Issue :	1
	Detected Date:	06/12/2016		Detected Time:	20:16
	Start Date:	06/12/2016		Start Time:	20:06
	Anticipated Clear Date:	07/12/2016		Anticipated Clear Time:	20:16
	Next Update Date:	07/12/2016		Next Update Time:	20:16
	Incident Headline:	:[SKEABOST BRIDGE] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01470 01681

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.