Broadband Incident Report : : DOUNE MUX 101 : DEGRADED SERVICE : Reference 109186 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	109186		Issue :	2
	Detected Date:	13/12/2016		Detected Time:	22:12
	Start Date:	13/12/2016		Start Time:	22:12
	Anticipated Clear Date:	14/12/2016		Anticipated Clear Time:	00:12
	Next Update Date:	13/12/2016		Next Update Time:	23:12
	Incident Headline:	: DOUNE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Degraded internet services for {261} Broadband customers. Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01786

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DOUNE MUX 101 : DEGRADED SERVICE : Reference 109186 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	109186		Issue :	1
	Detected Date:	13/12/2016		Detected Time:	22:12
	Start Date:	13/12/2016		Start Time:	22:12
	Anticipated Clear Date:	14/12/2016		Anticipated Clear Time:	00:12
	Next Update Date:	13/12/2016		Next Update Time:	23:12
	Incident Headline:	: DOUNE MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01786

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LLANGERNYW]: MUX 101 : LOSS OF SERVICE : Reference 109025 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	109025		Issue :	FINAL
	Detected Date:	13/12/2016		Detected Time:	13:12
	Start Date:	13/12/2016		Start Time:	13:07
	Actual Clear Date:	13/12/2016		Actual Clear Time:	13:10
	Incident Headline:	ADSL :[LLANGERNYW]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01745
	Duration:	0 days 00 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MUNDERFIELD]: MUX 301 : LOSS OF SERVICE : Reference 109095 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	109095		Issue :	FINAL
	Detected Date:	13/12/2016		Detected Time:	13:19
	Start Date:	13/12/2016		Start Time:	13:09
	Actual Clear Date:	13/12/2016		Actual Clear Time:	13:10
	Incident Headline:	ADSL :[MUNDERFIELD]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01885
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MUNDERFIELD]: MUX 301 : LOSS OF SERVICE : Reference 109095 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	109095		Issue :	1
	Detected Date:	13/12/2016		Detected Time:	13:19
	Start Date:	13/12/2016		Start Time:	13:09
	Anticipated Clear Date:	13/12/2016		Anticipated Clear Time:	17:19
	Next Update Date:	13/12/2016		Next Update Time:	14:19
	Incident Headline:	ADSL :[MUNDERFIELD]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01885

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MUNDERFIELD]: MUX 301 : LOSS OF SERVICE : Reference 109095 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	109095		Issue :	1
	Detected Date:	13/12/2016		Detected Time:	13:19
	Start Date:	13/12/2016		Start Time:	13:09
	Anticipated Clear Date:	13/12/2016		Anticipated Clear Time:	17:19
	Next Update Date:	13/12/2016		Next Update Time:	14:19
	Incident Headline:	ADSL :[MUNDERFIELD]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01885

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LLANGERNYW]: MUX 101 : LOSS OF SERVICE : Reference 109025 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	109025		Issue :	1
	Detected Date:	13/12/2016		Detected Time:	13:12
	Start Date:	13/12/2016		Start Time:	13:07
	Anticipated Clear Date:	13/12/2016		Anticipated Clear Time:	17:12
	Next Update Date:	13/12/2016		Next Update Time:	14:12
	Incident Headline:	ADSL :[LLANGERNYW]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01745

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.