Broadband Incident Report : ADSL :[ORNSAY ISLE OF]: MUX 101 : LOSS OF SERVICE : Reference 3473 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3473		Issue :	1
	Detected Date:	20/01/2017		Detected Time:	00:37
	Start Date:	20/01/2017		Start Time:	00:35
	Anticipated Clear Date:	20/01/2017		Anticipated Clear Time:	04:37
	Next Update Date:	20/01/2017		Next Update Time:	01:37
	Incident Headline:	ADSL :[ORNSAY ISLE OF]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01471

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE : Reference 3466 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3466		Issue :	1
	Detected Date:	20/01/2017		Detected Time:	00:37
	Start Date:	20/01/2017		Start Time:	00:34
	Anticipated Clear Date:	20/01/2017		Anticipated Clear Time:	04:37
	Next Update Date:	20/01/2017		Next Update Time:	01:37
	Incident Headline:	ADSL :[PORTREE ISLE OF SKYE]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01478

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ULLAPOOL]: MUX 301 : LOSS OF SERVICE : Reference 3470 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3470		Issue :	1
	Detected Date:	20/01/2017		Detected Time:	00:37
	Start Date:	20/01/2017		Start Time:	00:34
	Anticipated Clear Date:	20/01/2017		Anticipated Clear Time:	04:37
	Next Update Date:	20/01/2017		Next Update Time:	01:37
	Incident Headline:	ADSL :[ULLAPOOL]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01854

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SCOTS GAP]: MUX 101 : INCIDENT CANCELLED : Reference 3070 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3070		Issue :	FINAL
	Detected Date:	18/01/2017		Detected Time:	10:38
	Start Date:	18/01/2017		Start Time:	10:28
	Actual Clear Date:	18/01/2017		Actual Clear Time:	10:28
	Incident Headline:	ADSL :[SCOTS GAP]: MUX 101 : INCIDENT CANCELLED
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01670
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SCOTS GAP]: MUX 101 : LOSS OF SERVICE : Reference 3070 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3070		Issue :	FINAL
	Detected Date:	18/01/2017		Detected Time:	10:38
	Start Date:	18/01/2017		Start Time:	10:28
	Actual Clear Date:	18/01/2017		Actual Clear Time:	10:28
	Incident Headline:	ADSL :[SCOTS GAP]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01670
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SCOTS GAP]: MUX 101 : LOSS OF SERVICE : Reference 3070 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3070		Issue :	1
	Detected Date:	18/01/2017		Detected Time:	10:38
	Start Date:	18/01/2017		Start Time:	10:28
	Anticipated Clear Date:	18/01/2017		Anticipated Clear Time:	14:38
	Next Update Date:	18/01/2017		Next Update Time:	11:38
	Incident Headline:	ADSL :[SCOTS GAP]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01670

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUX SCOTLAND : EMERGENCY PEW : Reference 2637 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2637		Issue :	FINAL
	Detected Date:	16/01/2017		Detected Time:	17:57
	Start Date:	16/01/2017		Start Time:	17:57
	Actual Clear Date:	17/01/2017		Actual Clear Time:	02:06
	Incident Headline:	ADSL : MULTIPLE MUX SCOTLAND : EMERGENCY PEW
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of 02:06 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01349 01546 01667 01887
	Duration:	0 days 08 hours 09 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.