Broadband Incident Report : : LOWDHAM MUX 101 : LOSS OF SERVICE : Reference 17062 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17062		Issue :	2
	Detected Date:	12/07/2007		Detected Time:	10:49
	Start Date:	12/07/2007		Start Time:	10:49
	Anticipated Clear Date:	12/07/2007		Anticipated Clear Time:	14:40
	Incident Headline:	: LOWDHAM MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01159

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Incident Manager - Automatic Mailer.
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System Time Stamp: 12/07/2007 13:44

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW055855 Standard - (MID 7331164)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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12/07/2007 12:46
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW055855

Planned duration details:

Planned start: 25/07/2007 00:00

Planned finish: 25/07/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

***EMERGENCY PEW*** The Planned Engineering Work is required on the Broadband Nodes for deployment of Test Access Matrix equipment. There will be an outage to End-Users of approximately 15 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : LOWDHAM MUX 101 : LOSS OF SERVICE : Reference 17062 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17062		Issue :	1
	Detected Date:	12/07/2007		Detected Time:	10:49
	Start Date:	12/07/2007		Start Time:	10:49
	Anticipated Clear Date:	12/07/2007		Anticipated Clear Time:	12:49
	Incident Headline:	: LOWDHAM MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01159

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Incident Manager - Automatic Mailer.
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System Time Stamp: 12/07/2007 11:48

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW057004 Standard - (MID 7329378)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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12/07/2007 11:34
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW057004

Planned duration details:

Planned start: 24/07/2007 06:15

Planned finish: 24/07/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW057235 Emergency - (MID 7326812)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
12/07/2007 09:48
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW057235

Planned duration details:

Planned start: 13/07/2007 00:01

Planned finish: 13/07/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for software upgrade. There will be an outage to End-Users of approximately 30 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW057220 Emergency - (MID 7306619)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
11/07/2007 15:25
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW057220

Planned duration details:

Planned start: 16/07/2007 01:00

Planned finish: 16/07/2007 03:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Fault Investigation. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : ARMADALE MUX 101 : LOSS OF SERVICE : Reference 16961 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16961		Issue :	FINAL
	Detected Date:	11/07/2007		Detected Time:	09:37
	Start Date:	11/07/2007		Start Time:	09:37
	Actual Clear Date:	11/07/2007		Actual Clear Time:	11:20
	Incident Headline:	ARMADALE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Power Cycle BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01501

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Incident Manager - Automatic Mailer.
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System Time Stamp: 11/07/2007 11:25