Broadband Incident Report : : HENGOED MUX 001 : LOSS OF SERVICE : Reference 17678 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17678		Issue :	3
	Detected Date:	19/07/2007		Detected Time:	11:23
	Start Date:	19/07/2007		Start Time:	11:23
	Anticipated Clear Date:	19/07/2007		Anticipated Clear Time:	14:58
	Incident Headline:	: HENGOED MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01443

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/07/2007 14:00

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW055023 Standard - (MID 7491706)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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19/07/2007 13:23
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW055023

Planned duration details:

Planned start: 06/08/2007 02:30

Planned finish: 06/08/2007 04:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 5 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : HENGOED MUX 001 : LOSS OF SERVICE : Reference 17678 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17678		Issue :	2
	Detected Date:	19/07/2007		Detected Time:	11:23
	Start Date:	19/07/2007		Start Time:	11:23
	Anticipated Clear Date:	19/07/2007		Anticipated Clear Time:	13:35
	Incident Headline:	: HENGOED MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01443

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/07/2007 12:38

Broadband Incident Report : : HENGOED MUX 001 : LOSS OF SERVICE : Reference 17678 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17678		Issue :	1
	Detected Date:	19/07/2007		Detected Time:	11:23
	Start Date:	19/07/2007		Start Time:	11:23
	Anticipated Clear Date:	19/07/2007		Anticipated Clear Time:	13:23
	Incident Headline:	: HENGOED MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01443

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/07/2007 11:32

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW057071 Emergency - (MID 7490083)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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19/07/2007 10:00
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW057071

Planned duration details:

Planned start: 24/07/2007 06:15

Planned finish: 24/07/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW055584 Emergency - (MID 7487682)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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19/07/2007 02:00
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Dear Customer

This communication is to advise you that the planned works notified are being replanned and will NOT take place as previously notified. As soon as new dates are confirmed we will notify you.

BT PEW Reference No: PW055584

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : LEEDS BASINGHALL MUX 103 : PARTIAL LOSS OF SERVICE : Reference 17621 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17621		Issue :	FINAL
	Detected Date:	18/07/2007		Detected Time:	14:48
	Start Date:	18/07/2007		Start Time:	14:48
	Actual Clear Date:	18/07/2007		Actual Clear Time:	15:55
	Incident Headline:	LEEDS BASINGHALL MUX 103 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of ADSL Service.
	Progress Details:	Service has been restored. This issue may have been due to a Power Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01133

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/07/2007 16:07