Broadband Incident Report : : HARPENDEN MUX 101 : LOSS OF SERVICE : Reference 29563 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29563		Issue :	2
	Detected Date:	09/12/2008		Detected Time:	21:34
	Start Date:	09/12/2008		Start Time:	21:33
	Anticipated Clear Date:	09/12/2008		Anticipated Clear Time:	23:33
	Incident Headline:	: HARPENDEN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01438 01582

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System Time Stamp: 09/12/2008 21:55

Broadband Incident Report : : HARPENDEN MUX 101 : LOSS OF SERVICE : Reference 29563 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29563		Issue :	1
	Detected Date:	09/12/2008		Detected Time:	21:34
	Start Date:	09/12/2008		Start Time:	21:33
	Anticipated Clear Date:	09/12/2008		Anticipated Clear Time:	23:33
	Incident Headline:	: HARPENDEN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01582

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System Time Stamp: 09/12/2008 21:42

Broadband Incident Report : : GREAT AYTON MUX 101 : LOSS OF SERVICE : Reference 29484 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29484		Issue :	FINAL
	Detected Date:	09/12/2008		Detected Time:	00:37
	Start Date:	09/12/2008		Start Time:	00:33
	Actual Clear Date:	09/12/2008		Actual Clear Time:	01:02
	Incident Headline:	: GREAT AYTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01642

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System Time Stamp: 09/12/2008 01:05

Broadband Incident Report : NORTH EDGWARE MUX 101 : LOSS OF SERVICE : Reference 29424 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29424		Issue :	FINAL
	Detected Date:	08/12/2008		Detected Time:	03:07
	Start Date:	08/12/2008		Start Time:	02:58
	Actual Clear Date:	08/12/2008		Actual Clear Time:	07:40
	Incident Headline:	NORTH EDGWARE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203209 0203271 0208238 0208357 0208537 0208621 0208728 0208905 0208930 0208931 0208933 0208958 0208905 0208930

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System Time Stamp: 08/12/2008 07:45

Broadband Incident Report : NORTH EDGWARE MUX 101 : LOSS OF SERVICE : Reference 29424 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29424		Issue :	4
	Detected Date:	08/12/2008		Detected Time:	03:07
	Start Date:	08/12/2008		Start Time:	02:58
	Anticipated Clear Date:	08/12/2008		Anticipated Clear Time:	08:31
	Incident Headline:	NORTH EDGWARE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203209 0203271 0208238 0208357 0208537 0208621 0208728 0208905 0208930 0208931 0208933 0208958 0208905 0208930

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System Time Stamp: 08/12/2008 07:32

Broadband Incident Report : : NORTH EDGWARE MUX 101 : LOSS OF SERVICE : Reference 29424 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29424		Issue :	3
	Detected Date:	08/12/2008		Detected Time:	03:07
	Start Date:	08/12/2008		Start Time:	02:58
	Anticipated Clear Date:	08/12/2008		Anticipated Clear Time:	05:19
	Incident Headline:	: NORTH EDGWARE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203209 0203271 0208238 0208357 0208537 0208621 0208728 0208905 0208930 0208931 0208933 0208958 0208905 0208930

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System Time Stamp: 08/12/2008 04:21

Broadband Incident Report : : NORTH EDGWARE MUX 101 : LOSS OF SERVICE : Reference 29424 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29424		Issue :	2
	Detected Date:	08/12/2008		Detected Time:	03:07
	Start Date:	08/12/2008		Start Time:	02:58
	Anticipated Clear Date:	08/12/2008		Anticipated Clear Time:	04:58
	Incident Headline:	: NORTH EDGWARE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203209 0203271 0208238 0208357 0208537 0208621 0208728 0208905 0208930 0208931 0208933 0208958 0208905 0208930

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System Time Stamp: 08/12/2008 03:39