Broadband Incident Report : : COLNE MUX 101 : LOSS OF SERVICE : Reference 13364 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13364		Issue :	FINAL
	Detected Date:	27/05/2009		Detected Time:	12:18
	Start Date:	27/05/2009		Start Time:	12:18
	Actual Clear Date:	27/05/2009		Actual Clear Time:	20:50
	Incident Headline:	: COLNE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Card Change Card Reseat Configuration Connector Change Connector Reseat Power Cycle Reboot Of Application Reboot of a Card Reboot of Software Reset of Application Reset of a Card Reset of Software Shelf Change Software Download Software Upload This issue may have been due to SELECT ONE OF THE OPTIONS BELOW ----------------------------------- a Cable Fault your Power Failure your Planned Works a Data Fault a Denial of Service (DOS) Attack an Equipment Failure a Fibre Fault a Hardware Failure an Internet Virus Third Party Damage a Power Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01282

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System Time Stamp: 28/05/2009 00:01

Broadband Incident Report : : HAMBLETON MUX 101 : DEGRADED SERVICE : Reference 13383 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13383		Issue :	FINAL
	Detected Date:	27/05/2009		Detected Time:	15:52
	Start Date:	27/05/2009		Start Time:	15:51
	Actual Clear Date:	27/05/2009		Actual Clear Time:	18:15
	Incident Headline:	: HAMBLETON MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01253

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System Time Stamp: 27/05/2009 21:23

Broadband Incident Report : : COLNE MUX 101 : LOSS OF SERVICE : Reference 13364 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13364		Issue :	5
	Detected Date:	27/05/2009		Detected Time:	12:18
	Start Date:	27/05/2009		Start Time:	12:18
	Anticipated Clear Date:	27/05/2009		Anticipated Clear Time:	23:50
	Incident Headline:	: COLNE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 2050, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01282

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System Time Stamp: 27/05/2009 21:17

Broadband Incident Report : : ABERCONWY MUX 101 : LOSS OF SERVICE : Reference 13319 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13319		Issue :	FINAL
	Detected Date:	27/05/2009		Detected Time:	04:40
	Start Date:	27/05/2009		Start Time:	04:37
	Actual Clear Date:	27/05/2009		Actual Clear Time:	16:49
	Incident Headline:	: ABERCONWY MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01492

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System Time Stamp: 27/05/2009 20:08

Broadband Incident Report : : HAMBLETON MUX 101 : DEGRADED SERVICE : Reference 13383 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13383		Issue :	3
	Detected Date:	27/05/2009		Detected Time:	15:52
	Start Date:	27/05/2009		Start Time:	15:51
	Anticipated Clear Date:	27/05/2009		Anticipated Clear Time:	21:15
	Incident Headline:	: HAMBLETON MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 1815, we are now monitoring for a stability period of 3 hours.Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01253

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System Time Stamp: 27/05/2009 19:10

Broadband Incident Report : : COLNE MUX 101 : LOSS OF SERVICE : Reference 13364 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13364		Issue :	4
	Detected Date:	27/05/2009		Detected Time:	12:18
	Start Date:	27/05/2009		Start Time:	12:18
	Anticipated Clear Date:	27/05/2009		Anticipated Clear Time:	22:00
	Incident Headline:	: COLNE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01282

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System Time Stamp: 27/05/2009 18:36

Broadband Incident Report : : ABERCONWY MUX 101 : LOSS OF SERVICE : Reference 13319 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13319		Issue :	FINAL
	Detected Date:	27/05/2009		Detected Time:	04:40
	Start Date:	27/05/2009		Start Time:	04:37
	Actual Clear Date:	27/05/2009		Actual Clear Time:	16:49
	Incident Headline:	: ABERCONWY MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change. This issue may have been due to an Equipment (Hardware) Failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01492

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System Time Stamp: 27/05/2009 17:35