Broadband Incident Report : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 15090 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15090		Issue :	2
	Detected Date:	18/06/2009		Detected Time:	15:03
	Start Date:	18/06/2009		Start Time:	15:03
	Anticipated Clear Date:	18/06/2009		Anticipated Clear Time:	17:03
	Incident Headline:	EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 18/06/2009 15:31

Broadband Incident Report : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 15090 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15090		Issue :	1
	Detected Date:	18/06/2009		Detected Time:	15:03
	Start Date:	18/06/2009		Start Time:	15:03
	Anticipated Clear Date:	18/06/2009		Anticipated Clear Time:	17:03
	Incident Headline:	EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Due to the nature of this incident we are currently unable to identify any affected End Users. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 18/06/2009 15:21

Broadband Incident Report : : GREAT BARDFIELD MUX 101 AND SHALFORD GREEN MUX 101 : LOSS OF SERVICE : Reference 15037 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15037		Issue :	4
	Detected Date:	17/06/2009		Detected Time:	23:14
	Start Date:	17/06/2009		Start Time:	23:10
	Anticipated Clear Date:	18/06/2009		Anticipated Clear Time:	09:00
	Incident Headline:	: GREAT BARDFIELD MUX 101 AND SHALFORD GREEN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Precision testing Officer is attempting to locate cable damage Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01371 01564

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System Time Stamp: 18/06/2009 05:30

Broadband Incident Report : : GREAT BARDFIELD MUX 101 AND SHALFORD GREEN MUX 101 : LOSS OF SERVICE : Reference 15037 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15037		Issue :	3
	Detected Date:	17/06/2009		Detected Time:	23:14
	Start Date:	17/06/2009		Start Time:	23:10
	Anticipated Clear Date:	18/06/2009		Anticipated Clear Time:	04:40
	Incident Headline:	: GREAT BARDFIELD MUX 101 AND SHALFORD GREEN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01371 01564

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System Time Stamp: 18/06/2009 03:51

Broadband Incident Report : : EVESHAM MUX 102 : LOSS OF SERVICE : Reference 15036 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15036		Issue :	FINAL
	Detected Date:	17/06/2009		Detected Time:	23:05
	Start Date:	17/06/2009		Start Time:	23:01
	Actual Clear Date:	17/06/2009		Actual Clear Time:	23:56
	Incident Headline:	: EVESHAM MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Connector Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01386

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System Time Stamp: 18/06/2009 03:02

Broadband Incident Report : : EVESHAM MUX 102 : LOSS OF SERVICE : Reference 15036 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15036		Issue :	3
	Detected Date:	17/06/2009		Detected Time:	23:05
	Start Date:	17/06/2009		Start Time:	23:01
	Anticipated Clear Date:	18/06/2009		Anticipated Clear Time:	02:56
	Incident Headline:	: EVESHAM MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 23:56, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01386

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System Time Stamp: 18/06/2009 01:33

Broadband Incident Report : : EVESHAM MUX 102 : LOSS OF SERVICE : Reference 15036 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15036		Issue :	2
	Detected Date:	17/06/2009		Detected Time:	23:05
	Start Date:	17/06/2009		Start Time:	23:01
	Anticipated Clear Date:	18/06/2009		Anticipated Clear Time:	01:04
	Incident Headline:	: EVESHAM MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01386

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System Time Stamp: 18/06/2009 00:05