Friday, September 18, 2009

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW111570 Emergency - (MID 11552695) - EU outage of up to 1Hours 59Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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18/09/2009 15:54
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW111570

Planned duration details:

Planned start: 22/09/2009 00:01

Planned finish: 22/09/2009 02:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*** Emergency***The Planned Engineering Work is required on the Broadband Nodes within the (LONDON POTTERS BAR ATM UP GND FLR) region that support EU's nationwide for completion of (Fault Investigation). There will be (One) service outage to End-Users of approximately (119) minutes (for each outage or total) within this period. This outage will occur during the outage window of (00:01-02:00) within this PEW Window. A list of your End Users affected by this work is available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW111533 Emergency - (MID 11552405) - EU outage of up to 10Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
18/09/2009 15:46
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW111533

Planned duration details:

Planned start: 19/09/2009 00:01

Planned finish: 19/09/2009 02:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (10) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : 3  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Anticipated Clear Date: 18/09/2009   Anticipated Clear Time: 14:54  
     
  Incident Headline: : COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/09/2009 13:56

Broadband Incident Report : : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : 3  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Anticipated Clear Date: 18/09/2009   Anticipated Clear Time: 14:54  
     
  Incident Headline: : COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 18/09/2009 13:56

Broadband Incident Report : MORVERN MSAN 301, STRONTIAN MUX 001 & SALEN MUX 101 : LOSS OF SERVICE : Reference 22761 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22761   Issue : FINAL  
  Detected Date: 18/09/2009   Detected Time: 00:18  
  Start Date: 18/09/2009   Start Time: 00:18  
  Actual Clear Date: 18/09/2009   Actual Clear Time: 09:50  
     
  Incident Headline: MORVERN MSAN 301, STRONTIAN MUX 001 & SALEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a power cycle.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01967
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 18/09/2009 13:04

Broadband Incident Report : MORVERN MSAN 301, STRONTIAN MUX 001 & SALEN MUX 101 : LOSS OF SERVICE : Reference 22761 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22761   Issue : FINAL  
  Detected Date: 18/09/2009   Detected Time: 00:18  
  Start Date: 18/09/2009   Start Time: 00:18  
  Actual Clear Date: 18/09/2009   Actual Clear Time: 09:50  
     
  Incident Headline: MORVERN MSAN 301, STRONTIAN MUX 001 & SALEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a power cycle.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01967
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 18/09/2009 13:04

Broadband Incident Report : : COWES MUX 001 : DEGRADED SERVICE : Reference 22809 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : 2  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Anticipated Clear Date: 18/09/2009   Anticipated Clear Time: 13:51  
     
  Incident Headline: : COWES MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/09/2009 12:52