AAISP BT Incident Reports & Planned Work

Saturday, December 26, 2009

Broadband Incident Report : MSIP : NATIONWIDE : 7 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE : Reference 31700 : Issue 1 :

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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

31700

Issue :

Detected Date:

26/12/2009

Detected Time:

13:52

Start Date:

26/12/2009

Start Time:

13:18

Anticipated Clear Date:

26/12/2009

Anticipated Clear Time:

16:18

Incident Headline:

MSIP : NATIONWIDE : 7 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

Dialling Codes Affected:

01204	01622	01722	01745	01782
01932	0203010	0207244	0207259	0207341
0207370	0207373	0207460	0207598	0207835
0207854	0207373	0207460	0207598

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2009 15:02

Broadband Incident Report : MORETON IN MARSH MUX 101 : LOSS OF SERVICE : Reference 31664 : Issue 3 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

31664

Issue :

Detected Date:

25/12/2009

Detected Time:

17:55

Start Date:

25/12/2009

Start Time:

17:55

Anticipated Clear Date:

26/12/2009

Anticipated Clear Time:

15:29

Incident Headline:

MORETON IN MARSH MUX 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

Dialling Codes Affected:

01608

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2009 14:31

Broadband Incident Report : MORETON IN MARSH MUX 101 : LOSS OF SERVICE : Reference 31664 : Issue 2 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

31664

Issue :

Detected Date:

25/12/2009

Detected Time:

17:55

Start Date:

25/12/2009

Start Time:

17:55

Anticipated Clear Date:

26/12/2009

Anticipated Clear Time:

13:00

Incident Headline:

MORETON IN MARSH MUX 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

Dialling Codes Affected:

01608

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2009 12:02

Broadband Incident Report : : KINGS LANGLEY MUX 102 : LOSS OF SERVICE : Reference 31687 : Issue 2 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

31687

Issue :

Detected Date:

26/12/2009

Detected Time:

07:59

Start Date:

26/12/2009

Start Time:

07:57

Anticipated Clear Date:

26/12/2009

Anticipated Clear Time:

12:47

Incident Headline:

: KINGS LANGLEY MUX 102 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

Dialling Codes Affected:

01923

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2009 11:54

Broadband Incident Report : HODDESDON MUX 101 : LOSS OF SERVICE : Reference 31672 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

31672

Issue :

FINAL

Detected Date:

25/12/2009

Detected Time:

23:55

Start Date:

25/12/2009

Start Time:

23:50

Actual Clear Date:

26/12/2009

Actual Clear Time:

06:15

Incident Headline:

HODDESDON MUX 101 : LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users will have experiencied a loss of Broadband Service.

Progress Details:

Service has been restored by completing a
Card Change
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2009 11:18

Broadband Incident Report : HODDESDON MUX 101 : LOSS OF SERVICE : Reference 31672 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

31672

Issue :

FINAL

Detected Date:

25/12/2009

Detected Time:

23:55

Start Date:

25/12/2009

Start Time:

23:50

Actual Clear Date:

26/12/2009

Actual Clear Time:

06:15

Incident Headline:

HODDESDON MUX 101 : LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users will have experiencied a loss of Broadband Service.

Progress Details:

Service has been restored by completing a
Card Change
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 26/12/2009 11:13

Broadband Incident Report : : KINGS LANGLEY MUX 102 : LOSS OF SERVICE : Reference 31687 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

31687

Issue :

Detected Date:

26/12/2009

Detected Time:

07:59

Start Date:

26/12/2009

Start Time:

07:57

Anticipated Clear Date:

26/12/2009

Anticipated Clear Time:

09:57

Incident Headline:

: KINGS LANGLEY MUX 102 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html

Progress Details:

Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.

Dialling Codes Affected:

01923

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 26/12/2009 08:08

AAISP BT Incident Reports & Planned Work

Saturday, December 26, 2009

Broadband Incident Report : MSIP : NATIONWIDE : 7 PERMANENT VIRTUAL CIRCUIT : LOSS OF SERVICE : Reference 31700 : Issue 1 :

Broadband Incident Report : MORETON IN MARSH MUX 101 : LOSS OF SERVICE : Reference 31664 : Issue 3 :

Broadband Incident Report : MORETON IN MARSH MUX 101 : LOSS OF SERVICE : Reference 31664 : Issue 2 :

Broadband Incident Report : : KINGS LANGLEY MUX 102 : LOSS OF SERVICE : Reference 31687 : Issue 2 :

Broadband Incident Report : HODDESDON MUX 101 : LOSS OF SERVICE : Reference 31672 : Issue FINAL :

Broadband Incident Report : HODDESDON MUX 101 : LOSS OF SERVICE : Reference 31672 : Issue FINAL :

Broadband Incident Report : : KINGS LANGLEY MUX 102 : LOSS OF SERVICE : Reference 31687 : Issue 1 :

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Saturday, December 26, 2009

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