Broadband Incident Report : 13 MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 18308 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18308		Issue :	3
	Detected Date:	08/06/2011		Detected Time:	13:24
	Start Date:	08/06/2011		Start Time:	13:24
	Anticipated Clear Date:	09/06/2011		Anticipated Clear Time:	02:00
	Incident Headline:	13 MUXES INVERNESS AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Caused by the cable failure IMT18302/11 see for updates.
	Dialling Codes Affected:	01445 01470 01478 01854

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : 13 MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 18308 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18308		Issue :	2
	Detected Date:	08/06/2011		Detected Time:	13:24
	Start Date:	08/06/2011		Start Time:	13:24
	Anticipated Clear Date:	08/06/2011		Anticipated Clear Time:	23:30
	Next Update Date:	08/06/2011		Next Update Time:	20:00
	Incident Headline:	13 MUXES INVERNESS AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Caused by the cable failure IMT18302/11 see for updates.
	Dialling Codes Affected:	01445 01470 01478 01854

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : 13 MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 18308 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18308		Issue :	1
	Detected Date:	08/06/2011		Detected Time:	13:24
	Start Date:	08/06/2011		Start Time:	13:24
	Anticipated Clear Date:	08/06/2011		Anticipated Clear Time:	17:00
	Next Update Date:	08/06/2011		Next Update Time:	17:00
	Incident Headline:	13 MUXES INVERNESS AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01445 01470 01478 01854

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : WETLEY ROCKS MUX 001 : DEGRADED SERVICE : Reference 17876 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17876		Issue :	FINAL
	Detected Date:	05/06/2011		Detected Time:	14:07
	Start Date:	05/06/2011		Start Time:	14:07
	Actual Clear Date:	05/06/2011		Actual Clear Time:	15:50
	Incident Headline:	: WETLEY ROCKS MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service has been restored as of 15:50 by completing a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01782
	Duration:	0 days 01 hours 43 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : WETLEY ROCKS MUX 001 : DEGRADED SERVICE : Reference 17876 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17876		Issue :	4
	Detected Date:	05/06/2011		Detected Time:	14:07
	Start Date:	05/06/2011		Start Time:	14:07
	Anticipated Clear Date:	05/06/2011		Anticipated Clear Time:	17:55
	Next Update Date:	05/06/2011		Next Update Time:	18:00
	Incident Headline:	: WETLEY ROCKS MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Fault diagnosis is ongoing. Next update 18:00.
	Dialling Codes Affected:	01782

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : WETLEY ROCKS MUX 001 : DEGRADED SERVICE : Reference 17876 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17876		Issue :	3
	Detected Date:	05/06/2011		Detected Time:	14:07
	Start Date:	05/06/2011		Start Time:	14:07
	Anticipated Clear Date:	05/06/2011		Anticipated Clear Time:	17:00
	Next Update Date:	05/06/2011		Next Update Time:	17:00
	Incident Headline:	: WETLEY ROCKS MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer has now arrived on site and started initial diagnostics. Next update 17:00.
	Dialling Codes Affected:	01782

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : WETLEY ROCKS MUX 001 : DEGRADED SERVICE : Reference 17876 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17876		Issue :	2
	Detected Date:	05/06/2011		Detected Time:	14:07
	Start Date:	05/06/2011		Start Time:	14:07
	Anticipated Clear Date:	05/06/2011		Anticipated Clear Time:	17:00
	Next Update Date:	05/06/2011		Next Update Time:	16:00
	Incident Headline:	: WETLEY ROCKS MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer has been tasked to site. Next update 16:00.
	Dialling Codes Affected:	01782

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940