Broadband Incident Report : : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 13 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22438		Issue :	13
	Detected Date:	18/07/2011		Detected Time:	12:51
	Start Date:	18/07/2011		Start Time:	12:51
	Anticipated Clear Date:	23/07/2011		Anticipated Clear Time:	18:00
	Incident Headline:	: LERWICK NODE 12021 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Work is ongoing to provide 2 extra core links, both these core link are on schedule for completion Saturday 23/7. OFCOM and the Lerwick Port Authority have been made aware of the arrival of a cruise liner on Tuesday 26/7 that has caused the radio interference problem previously. Next update 10:00
	Dialling Codes Affected:	01595 01806 01950 01957 To Fo 01595 01806 01950 01957

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 12 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22438		Issue :	12
	Detected Date:	18/07/2011		Detected Time:	12:51
	Start Date:	18/07/2011		Start Time:	12:51
	Anticipated Clear Date:	23/07/2011		Anticipated Clear Time:	18:00
	Incident Headline:	: LERWICK NODE 12021 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Work is ongoing to provide 2 extra core links, all necessary teams have been engaged to provide these links as soon as possible. Both links are on track to be completed on Saturday 23/7/11. Regular conference calls are taking place to monitor progress and deal with any road blocks. Next update 17:30
	Dialling Codes Affected:	01595 01806 01950 01957 To Fo 01595 01806 01950 01957

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 11 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22438		Issue :	11
	Detected Date:	18/07/2011		Detected Time:	12:51
	Start Date:	18/07/2011		Start Time:	12:51
	Anticipated Clear Date:	23/07/2011		Anticipated Clear Time:	18:00
	Incident Headline:	: LERWICK NODE 12021 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Work is ongoing to provide 2 extra core links, all necessary teams have been engaged to provide these links as soon as possible. Both links are on track to be completed on Saturday 23/7/11. Regular conference calls are taking place to monitor progress and deal with any road blocks. Next update 10:30
	Dialling Codes Affected:	01595 01806 01950 01957 To Fo 01595 01806 01950 01957

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : DEGRADED SERVICE : Reference 22438 : Issue 10 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22438		Issue :	10
	Detected Date:	18/07/2011		Detected Time:	12:51
	Start Date:	18/07/2011		Start Time:	12:51
	Anticipated Clear Date:	26/07/2011		Anticipated Clear Time:	17:00
	Incident Headline:	: LERWICK NODE 12021 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Work is ongoing to provide 2 extra core links, all necessary teams have been engaged to provide these links as soon as possible. 1 link will be in place by 22nd/23rd July. 2nd link provision is still in progress. Regular conference calls are taking place to monitor progress and deal with any road blocks. Next update 17:30
	Dialling Codes Affected:	01595 01806 01950 01957 To Fo 01595 01806 01950 01957

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER ATM NODE 11004 : PARTIAL LOSS OF SERVICE : Reference 22566 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22566		Issue :	FINAL
	Detected Date:	19/07/2011		Detected Time:	16:15
	Start Date:	19/07/2011		Start Time:	16:12
	Actual Clear Date:	19/07/2011		Actual Clear Time:	18:07
	Incident Headline:	: EXETER ATM NODE 11004 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 18.07; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01626 01752 01803 01884 To Fo 01626 01752 01803 01884
	Duration:	0 days 01 hours 55 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER ATM NODE 11004 : PARTIAL LOSS OF SERVICE : Reference 22566 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22566		Issue :	2
	Detected Date:	19/07/2011		Detected Time:	16:15
	Start Date:	19/07/2011		Start Time:	16:12
	Anticipated Clear Date:	19/07/2011		Anticipated Clear Time:	20:24
	Incident Headline:	: EXETER ATM NODE 11004 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer en route to site, no ETA known at present.
	Dialling Codes Affected:	01626 01752 01803 01884 To Fo 01626 01752 01803 01884

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : CULLOMPTON MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 22564 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22564		Issue :	FINAL
	Detected Date:	19/07/2011		Detected Time:	16:06
	Start Date:	19/07/2011		Start Time:	16:06
	Actual Clear Date:	19/07/2011		Actual Clear Time:	16:06
	Incident Headline:	ADSL : CULLOMPTON MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Incident cancelled as linked to IMT22566/11 and affected FXOH circuit has been loaded. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01752 01884
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.