Broadband Incident Report : : BIRMINGHAM NODE A10 : DEGRADED SERVICE : Reference 24790 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24790		Issue :	2
	Detected Date:	11/08/2011		Detected Time:	11:55
	Start Date:	11/08/2011		Start Time:	11:50
	Anticipated Clear Date:	11/08/2011		Anticipated Clear Time:	14:20
	Incident Headline:	: BIRMINGHAM NODE A10 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer is onsite and has completed card change, further checks are being carried out to ensure full service restoration. Next update will be at 14:15
	Dialling Codes Affected:	01162 01163 012154 012155 01242 01271 01299 01327 01348 01384 01386 01432 01443 01452 01453 01495 01497 01509 01543 01544 01568 01594 01600 01623 01633 01639 01743 01775 01785 01789 01792 01873 01874 01902 01905 01922 01926 01939 0247626 0247650 0247660 0247661 0247662 0247663 0247672 0247767 0247663

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE A10 : DEGRADED SERVICE : Reference 24790 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24790		Issue :	1
	Detected Date:	11/08/2011		Detected Time:	11:55
	Start Date:	11/08/2011		Start Time:	11:50
	Anticipated Clear Date:	11/08/2011		Anticipated Clear Time:	14:00
	Incident Headline:	: BIRMINGHAM NODE A10 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 13:15
	Dialling Codes Affected:	01162 01163 012154 012155 01242 01271 01299 01327 01348 01384 01386 01432 01443 01452 01453 01495 01497 01509 01543 01544 01568 01594 01600 01623 01633 01639 01743 01775 01785 01789 01792 01873 01874 01902 01905 01922 01926 01939 0247626 0247650 0247660 0247661 0247662 0247663 0247672 0247767 0247663

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THETFORD MUX 004 : LOSS OF SERVICE : Reference 24717 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24717		Issue :	FINAL
	Detected Date:	10/08/2011		Detected Time:	22:08
	Start Date:	10/08/2011		Start Time:	22:08
	Actual Clear Date:	11/08/2011		Actual Clear Time:	07:00
	Incident Headline:	: THETFORD MUX 004 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 7:00 after a card change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01842
	Duration:	0 days 08 hours 52 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THETFORD MUX 004 : LOSS OF SERVICE : Reference 24717 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24717		Issue :	5
	Detected Date:	10/08/2011		Detected Time:	22:08
	Start Date:	10/08/2011		Start Time:	22:08
	Anticipated Clear Date:	11/08/2011		Anticipated Clear Time:	08:30
	Incident Headline:	: THETFORD MUX 004 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 07:30
	Dialling Codes Affected:	01842

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THETFORD MUX 004 : LOSS OF SERVICE : Reference 24717 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24717		Issue :	4
	Detected Date:	10/08/2011		Detected Time:	22:08
	Start Date:	10/08/2011		Start Time:	22:08
	Anticipated Clear Date:	11/08/2011		Anticipated Clear Time:	06:00
	Incident Headline:	: THETFORD MUX 004 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has now arrived on site and started changing the fans. Next update 06.00
	Dialling Codes Affected:	01842

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILKLEY MSAN 301 & 302 : LOSS OF SERVICE. : Reference 24731 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24731		Issue :	FINAL
	Detected Date:	11/08/2011		Detected Time:	02:32
	Start Date:	11/08/2011		Start Time:	02:32
	Actual Clear Date:	11/08/2011		Actual Clear Time:	02:55
	Incident Headline:	: ILKLEY MSAN 301 & 302 : LOSS OF SERVICE.
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 02:55; by completing: a reboot of application. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01943
	Duration:	0 days 00 hours 23 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILKLEY MSAN 301 & 302 : LOSS OF SERVICE. : Reference 24731 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24731		Issue :	2
	Detected Date:	11/08/2011		Detected Time:	02:32
	Start Date:	11/08/2011		Start Time:	02:32
	Anticipated Clear Date:	11/08/2011		Anticipated Clear Time:	06:00
	Incident Headline:	: ILKLEY MSAN 301 & 302 : LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 05:00
	Dialling Codes Affected:	01943

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.