Broadband Incident Report : : ESR14 EDINBURGH : LOSS OF SERVICE : Reference 26468 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26468		Issue :	FINAL
	Detected Date:	25/08/2011		Detected Time:	16:40
	Start Date:	25/08/2011		Start Time:	16:40
	Actual Clear Date:	26/08/2011		Actual Clear Time:	04:35
	Incident Headline:	: ESR14 EDINBURGH : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 04:35 after a card change at Edinburgh BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 11 hours 55 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ESR14 EDINBURGH : LOSS OF SERVICE : Reference 26468 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26468		Issue :	6
	Detected Date:	25/08/2011		Detected Time:	16:40
	Start Date:	25/08/2011		Start Time:	16:40
	Anticipated Clear Date:	26/08/2011		Anticipated Clear Time:	06:00
	Incident Headline:	: ESR14 EDINBURGH : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Spare has still not been delivered, Escalated to stores as this is now over 2 hours late. They have confirmed that Courier is about 30 Min's from site. Engineer will wait on site for delivery. Next update 05:00
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ESR14 EDINBURGH : LOSS OF SERVICE : Reference 26468 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26468		Issue :	5
	Detected Date:	25/08/2011		Detected Time:	16:40
	Start Date:	25/08/2011		Start Time:	16:40
	Anticipated Clear Date:	26/08/2011		Anticipated Clear Time:	02:30
	Incident Headline:	: ESR14 EDINBURGH : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	New Card has been delayed revised ETA 03:15, Engineer has been advised of new ETA. Next update 04:00
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ESR14 EDINBURGH : LOSS OF SERVICE : Reference 26468 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26468		Issue :	4
	Detected Date:	25/08/2011		Detected Time:	16:40
	Start Date:	25/08/2011		Start Time:	16:40
	Anticipated Clear Date:	26/08/2011		Anticipated Clear Time:	02:30
	Incident Headline:	: ESR14 EDINBURGH : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 01:30
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUXES IN LYME REGIS AREA : LOSS OF SERVICE. : Reference 26342 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26342		Issue :	FINAL
	Detected Date:	25/08/2011		Detected Time:	01:46
	Start Date:	25/08/2011		Start Time:	01:43
	Actual Clear Date:	25/08/2011		Actual Clear Time:	20:05
	Incident Headline:	: 7 MUXES IN LYME REGIS AREA : LOSS OF SERVICE.
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 20:05; by completing: a cable repair. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01297 01458 01823 01934 01963 01297 01458 01823 01934
	Duration:	0 days 18 hours 22 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ESR14 EDINBURGH : LOSS OF SERVICE : Reference 26468 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26468		Issue :	3
	Detected Date:	25/08/2011		Detected Time:	16:40
	Start Date:	25/08/2011		Start Time:	16:40
	Anticipated Clear Date:	25/08/2011		Anticipated Clear Time:	22:00
	Incident Headline:	: ESR14 EDINBURGH : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 21:00
	Dialling Codes Affected:

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUXES IN LYME REGIS AREA : LOSS OF SERVICE. : Reference 26342 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26342		Issue :	8
	Detected Date:	25/08/2011		Detected Time:	01:46
	Start Date:	25/08/2011		Start Time:	01:43
	Anticipated Clear Date:	26/08/2011		Anticipated Clear Time:	02:00
	Incident Headline:	: 7 MUXES IN LYME REGIS AREA : LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The cable repair is progressing well. Testing is now in progress. We should be seeing some services restoring over the next few hours
	Dialling Codes Affected:	01297 01458 01823 01934 01963 01297 01458 01823 01934

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.