Broadband Incident Report : : COADS GREEN MSAN 301 : LOSS OF SERVICE : Reference 40246 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40246		Issue :	FINAL
	Detected Date:	22/12/2011		Detected Time:	23:26
	Start Date:	22/12/2011		Start Time:	23:20
	Actual Clear Date:	23/12/2011		Actual Clear Time:	01:40
	Incident Headline:	: COADS GREEN MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 01:40 by completing a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01566
	Duration:	0 days 02 hours 20 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COADS GREEN MSAN 301 : LOSS OF SERVICE : Reference 40246 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40246		Issue :	3
	Detected Date:	22/12/2011		Detected Time:	23:26
	Start Date:	22/12/2011		Start Time:	23:20
	Anticipated Clear Date:	23/12/2011		Anticipated Clear Time:	02:00
	Next Update Date:	23/12/2011		Next Update Time:	02:15
	Incident Headline:	: COADS GREEN MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has arrived onsite and started initial diagnostics. Next update 02:15.
	Dialling Codes Affected:	01566

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COADS GREEN MSAN 301 : LOSS OF SERVICE : Reference 40246 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40246		Issue :	2
	Detected Date:	22/12/2011		Detected Time:	23:26
	Start Date:	22/12/2011		Start Time:	23:20
	Anticipated Clear Date:	23/12/2011		Anticipated Clear Time:	01:20
	Next Update Date:	23/12/2011		Next Update Time:	01:30
	Incident Headline:	: COADS GREEN MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site. Next update 01:30.
	Dialling Codes Affected:	01566

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COADS GREEN MSAN 301 : LOSS OF SERVICE : Reference 40246 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40246		Issue :	1
	Detected Date:	22/12/2011		Detected Time:	23:26
	Start Date:	22/12/2011		Start Time:	23:20
	Anticipated Clear Date:	23/12/2011		Anticipated Clear Time:	01:20
	Next Update Date:	23/12/2011		Next Update Time:	00:30
	Incident Headline:	: COADS GREEN MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational team are carrying out initial remote diagnosis. Next update 00:45.
	Dialling Codes Affected:	01566

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KILHAM DSL 101 : LOSS OF SERVICE : Reference 39965 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39965		Issue :	FINAL
	Detected Date:	20/12/2011		Detected Time:	08:47
	Start Date:	20/12/2011		Start Time:	02:25
	Actual Clear Date:	20/12/2011		Actual Clear Time:	22:00
	Incident Headline:	: KILHAM DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 22.00 by completing a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01262 01723
	Duration:	0 days 19 hours 35 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KILHAM DSL 101 : LOSS OF SERVICE : Reference 39965 : Issue 7 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39965		Issue :	7
	Detected Date:	20/12/2011		Detected Time:	08:47
	Start Date:	20/12/2011		Start Time:	02:25
	Anticipated Clear Date:	21/12/2011		Anticipated Clear Time:	00:30
	Next Update Date:	20/12/2011		Next Update Time:	23:30
	Incident Headline:	: KILHAM DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01262 01723

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KILHAM DSL 101 : LOSS OF SERVICE : Reference 39965 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39965		Issue :	6
	Detected Date:	20/12/2011		Detected Time:	08:47
	Start Date:	20/12/2011		Start Time:	02:25
	Anticipated Clear Date:	21/12/2011		Anticipated Clear Time:	00:30
	Next Update Date:	20/12/2011		Next Update Time:	22:30
	Incident Headline:	: KILHAM DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 22:30
	Dialling Codes Affected:	01262 01723

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.