Broadband Incident Report : : ROTHESAY MUX 101 : LOSS OF SERVICE : Reference 363 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	363		Issue :	4
	Detected Date:	05/01/2012		Detected Time:	02:01
	Start Date:	05/01/2012		Start Time:	02:01
	Anticipated Clear Date:	05/01/2012		Anticipated Clear Time:	18:00
	Next Update Date:	05/01/2012		Next Update Time:	18:00
	Incident Headline:	: ROTHESAY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	ADSL MUX is back in comms after mobile generator restored power, but showing no traffic flow as yet. Investigations continue. Next Update will be at 18:00.
	Dialling Codes Affected:	01700

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 353 : Issue 8 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	353		Issue :	8
	Detected Date:	04/01/2012		Detected Time:	23:50
	Start Date:	04/01/2012		Start Time:	23:32
	Anticipated Clear Date:	05/01/2012		Anticipated Clear Time:	17:00
	Next Update Date:	05/01/2012		Next Update Time:	16:00
	Incident Headline:	: MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The on-site engineer is completing further faulting with the support of the operational teams.
	Dialling Codes Affected:	01333 01528 01641 01847 01955 01971 01528 01641 01847

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CROOKLANDS MUX 001 : LOSS OF SERVICE : Reference 424 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	424		Issue :	FINAL
	Detected Date:	05/01/2012		Detected Time:	12:50
	Start Date:	05/01/2012		Start Time:	12:48
	Actual Clear Date:	05/01/2012		Actual Clear Time:	12:54
	Incident Headline:	: CROOKLANDS MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was automatically restored at 12.54 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01539
	Duration:	0 days 00 hours 06 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CROOKLANDS MUX 001 : LOSS OF SERVICE : Reference 424 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	424		Issue :	1
	Detected Date:	05/01/2012		Detected Time:	12:50
	Start Date:	05/01/2012		Start Time:	12:48
	Anticipated Clear Date:	05/01/2012		Anticipated Clear Time:	16:49
	Next Update Date:	05/01/2012		Next Update Time:	14:00
	Incident Headline:	: CROOKLANDS MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01539

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ROTHESAY MUX 101 : LOSS OF SERVICE : Reference 363 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	363		Issue :	3
	Detected Date:	05/01/2012		Detected Time:	02:01
	Start Date:	05/01/2012		Start Time:	02:01
	Anticipated Clear Date:	05/01/2012		Anticipated Clear Time:	15:00
	Next Update Date:	05/01/2012		Next Update Time:	13:30
	Incident Headline:	: ROTHESAY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of mains power to the island, engine can't be repaired, Engineer now going to collect mobile generator which will take around 3hrs. Next update will be at 13:30
	Dialling Codes Affected:	01700

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 353 : Issue 7 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	353		Issue :	7
	Detected Date:	04/01/2012		Detected Time:	23:50
	Start Date:	04/01/2012		Start Time:	23:32
	Anticipated Clear Date:	05/01/2012		Anticipated Clear Time:	11:00
	Next Update Date:	05/01/2012		Next Update Time:	11:00
	Incident Headline:	: MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01333 01528 01641 01847 01955 01971 01528 01641 01847

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ROTHESAY MUX 101 : LOSS OF SERVICE : Reference 363 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	363		Issue :	2
	Detected Date:	05/01/2012		Detected Time:	02:01
	Start Date:	05/01/2012		Start Time:	02:01
	Anticipated Clear Date:	05/01/2012		Anticipated Clear Time:	12:00
	Next Update Date:	05/01/2012		Next Update Time:	09:45
	Incident Headline:	: ROTHESAY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Power was lost to Rothesay exchange at 21:29 and the engine has failed to start (see IMT343/12). There are no Power or switch engineers on the Island. The first ferry over is not till 08:00. Next update will be at 09:45
	Dialling Codes Affected:	01700

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.