Broadband SERIOUS Incident Report : : ERX23 EDINBURGH4 : LOSS OF SERVICE : Reference 2748 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2748		Issue :	3
	Detected Date:	31/01/2012		Detected Time:	14:47
	Start Date:	31/01/2012		Start Time:	14:43
	Anticipated Clear Date:	31/01/2012		Anticipated Clear Time:	17:39
	Next Update Date:	31/01/2012		Next Update Time:	17:39
	Incident Headline:	: ERX23 EDINBURGH4 : LOSS OF SERVICE
	Incident Details:	On [31 - January - 2012], BT experienced some difficulties with an ERX23 at Edinburgh
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX23 EDINBURGH4 : LOSS OF SERVICE : Reference 2748 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2748		Issue :	2
	Detected Date:	31/01/2012		Detected Time:	14:47
	Start Date:	31/01/2012		Start Time:	14:43
	Anticipated Clear Date:	31/01/2012		Anticipated Clear Time:	16:29
	Next Update Date:	31/01/2012		Next Update Time:	16:29
	Incident Headline:	: ERX23 EDINBURGH4 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX23 EDINBURGH4 : PARTIAL LOSS OF SERVICE : Reference 2748 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2748		Issue :	1
	Detected Date:	31/01/2012		Detected Time:	14:47
	Start Date:	31/01/2012		Start Time:	14:43
	Anticipated Clear Date:	31/01/2012		Anticipated Clear Time:	14:45
	Next Update Date:	31/01/2012		Next Update Time:	16:02
	Incident Headline:	: ERX23 EDINBURGH4 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Progress Details:	Service has been restored as of 14:45; by completing: a reboot of application.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE : Reference 2541 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2541		Issue :	FINAL
	Detected Date:	30/01/2012		Detected Time:	00:36
	Start Date:	30/01/2012		Start Time:	00:36
	Actual Clear Date:	30/01/2012		Actual Clear Time:	05:19
	Incident Headline:	: ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 05:19 by completing a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01264
	Duration:	0 days 04 hours 43 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE : Reference 2541 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2541		Issue :	6
	Detected Date:	30/01/2012		Detected Time:	00:36
	Start Date:	30/01/2012		Start Time:	00:36
	Anticipated Clear Date:	30/01/2012		Anticipated Clear Time:	05:30
	Next Update Date:	30/01/2012		Next Update Time:	06:00
	Incident Headline:	: ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has now arrived on site and will commence hardware change.
	Dialling Codes Affected:	01264

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE : Reference 2541 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2541		Issue :	5
	Detected Date:	30/01/2012		Detected Time:	00:36
	Start Date:	30/01/2012		Start Time:	00:36
	Anticipated Clear Date:	30/01/2012		Anticipated Clear Time:	05:20
	Next Update Date:	30/01/2012		Next Update Time:	05:20
	Incident Headline:	: ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Spare hardware is onsite. Engineer en route to change out. Next update 05:20.
	Dialling Codes Affected:	01264

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE : Reference 2541 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2541		Issue :	4
	Detected Date:	30/01/2012		Detected Time:	00:36
	Start Date:	30/01/2012		Start Time:	00:36
	Anticipated Clear Date:	30/01/2012		Anticipated Clear Time:	04:15
	Next Update Date:	30/01/2012		Next Update Time:	04:20
	Incident Headline:	: ANDOVER MUX 101, WALLOP MUX 101 & WEYHILL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is awaiting delivery of spare hardware. As an interim measure service has been restored to some customers my moving services to another port.
	Dialling Codes Affected:	01264

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.