Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH 17 : LOSS OF SERVICE (INCIDENT CANCELLED) : Reference 23851 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23851		Issue :	FINAL
	Detected Date:	29/06/2012		Detected Time:	17:10
	Start Date:	29/06/2012		Start Time:	17:08
	Actual Clear Date:	29/06/2012		Actual Clear Time:	17:08
	Incident Headline:	: MILTON KEYNES EDGE ROUTE SWITCH 17 : LOSS OF SERVICE (INCIDENT CANCELLED)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Incident cancelled as only 179 end users affected and does not meet incident criteria BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01223
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH 17 : LOSS OF SERVICE : Reference 23851 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23851		Issue :	3
	Detected Date:	29/06/2012		Detected Time:	17:10
	Start Date:	29/06/2012		Start Time:	17:08
	Anticipated Clear Date:	29/06/2012		Anticipated Clear Time:	23:50
	Next Update Date:	29/06/2012		Next Update Time:	23:45
	Incident Headline:	: MILTON KEYNES EDGE ROUTE SWITCH 17 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	this fault is being progressed. Next update 23:45
	Dialling Codes Affected:	01223

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH 17 : LOSS OF SERVICE : Reference 23851 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23851		Issue :	2
	Detected Date:	29/06/2012		Detected Time:	17:10
	Start Date:	29/06/2012		Start Time:	17:08
	Anticipated Clear Date:	29/06/2012		Anticipated Clear Time:	21:26
	Next Update Date:	29/06/2012		Next Update Time:	20:30
	Incident Headline:	: MILTON KEYNES EDGE ROUTE SWITCH 17 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault is being progressed and ERT 20:00. Next update 20:30
	Dialling Codes Affected:	01223

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH 17 : LOSS OF SERVICE : Reference 23851 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23851		Issue :	1
	Detected Date:	29/06/2012		Detected Time:	17:10
	Start Date:	29/06/2012		Start Time:	17:08
	Anticipated Clear Date:	29/06/2012		Anticipated Clear Time:	19:08
	Next Update Date:	29/06/2012		Next Update Time:	19:00
	Incident Headline:	: MILTON KEYNES EDGE ROUTE SWITCH 17 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 19:00
	Dialling Codes Affected:	01223

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORWICH NODE 09003 : LOSS OF RESILIENCE : Reference 23517 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23517		Issue :	2
	Detected Date:	28/06/2012		Detected Time:	09:44
	Start Date:	28/06/2012		Start Time:	09:44
	Anticipated Clear Date:	28/06/2012		Anticipated Clear Time:	18:13
	Next Update Date:	28/06/2012		Next Update Time:	18:13
	Incident Headline:	: NORWICH NODE 09003 : LOSS OF RESILIENCE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has been restored as of 13:59.
	Dialling Codes Affected:	01362 01493 01603 01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORWICH NODE 09003 : LOSS OF SERVICE : Reference 23517 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23517		Issue :	1
	Detected Date:	28/06/2012		Detected Time:	09:44
	Start Date:	28/06/2012		Start Time:	09:44
	Anticipated Clear Date:	28/06/2012		Anticipated Clear Time:	15:20
	Next Update Date:	28/06/2012		Next Update Time:	15:20
	Incident Headline:	: NORWICH NODE 09003 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has completed a card change and is now in the process of updating the software.
	Dialling Codes Affected:	01362 01493 01603 01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRATTON-ON-THE-FOSSE MUX 101 : LOSS OF SERVICE : Reference 23496 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23496		Issue :	FINAL
	Detected Date:	28/06/2012		Detected Time:	08:41
	Start Date:	28/06/2012		Start Time:	08:36
	Actual Clear Date:	28/06/2012		Actual Clear Time:	10:07
	Incident Headline:	: STRATTON-ON-THE-FOSSE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 10:07; by completing: a remote reset of software. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01761
	Duration:	0 days 01 hours 31 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.