Broadband Incident Report : : BRIDGERULE MUX 001 : LOSS OF SERVICE : Reference 35467 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35467		Issue :	4
	Detected Date:	01/10/2012		Detected Time:	10:28
	Start Date:	01/10/2012		Start Time:	10:28
	Anticipated Clear Date:	01/10/2012		Anticipated Clear Time:	14:30
	Next Update Date:	01/10/2012		Next Update Time:	14:30
	Incident Headline:	: BRIDGERULE MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to pick up replacement hardware. Estimated time of arrival is unknown at present.
	Dialling Codes Affected:	01288

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIDGERULE MUX 001 : LOSS OF SERVICE : Reference 35467 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35467		Issue :	3
	Detected Date:	01/10/2012		Detected Time:	10:28
	Start Date:	01/10/2012		Start Time:	10:28
	Anticipated Clear Date:	01/10/2012		Anticipated Clear Time:	14:30
	Next Update Date:	01/10/2012		Next Update Time:	13:00
	Incident Headline:	: BRIDGERULE MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site.
	Dialling Codes Affected:	01288

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABOYNE MUX 301 : LOSS OF SERVICE : Reference 35446 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35446		Issue :	FINAL
	Detected Date:	01/10/2012		Detected Time:	09:18
	Start Date:	01/10/2012		Start Time:	09:18
	Actual Clear Date:	01/10/2012		Actual Clear Time:	09:20
	Incident Headline:	: ABOYNE MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 09:20 by completing a remote reset of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01339
	Duration:	0 days 00 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIDGERULE MUX 001 : LOSS OF SERVICE : Reference 35467 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35467		Issue :	2
	Detected Date:	01/10/2012		Detected Time:	10:28
	Start Date:	01/10/2012		Start Time:	10:28
	Anticipated Clear Date:	01/10/2012		Anticipated Clear Time:	12:28
	Next Update Date:	01/10/2012		Next Update Time:	12:00
	Incident Headline:	: BRIDGERULE MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01288

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIDGERULE MUX 001 : LOSS OF SERVICE : Reference 35467 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35467		Issue :	1
	Detected Date:	01/10/2012		Detected Time:	10:28
	Start Date:	01/10/2012		Start Time:	10:28
	Anticipated Clear Date:	01/10/2012		Anticipated Clear Time:	12:28
	Next Update Date:	01/10/2012		Next Update Time:	12:00
	Incident Headline:	: BRIDGERULE MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:
	Dialling Codes Affected:	01288

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : #ABOYNE MUX 301 : LOSS OF SERVICE : Reference 35446 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35446		Issue :	1
	Detected Date:	01/10/2012		Detected Time:	09:18
	Start Date:	01/10/2012		Start Time:	09:18
	Anticipated Clear Date:	01/10/2012		Anticipated Clear Time:	11:18
	Next Update Date:	01/10/2012		Next Update Time:	11:00
	Incident Headline:	: #ABOYNE MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 11:00.
	Dialling Codes Affected:	01339

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDEEN MULTIPLE MUXES : LOSS OF SERVICE : Reference 35171 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35171		Issue :	FINAL
	Detected Date:	27/09/2012		Detected Time:	15:04
	Start Date:	27/09/2012		Start Time:	15:04
	Actual Clear Date:	27/09/2012		Actual Clear Time:	15:18
	Incident Headline:	: ABERDEEN MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was automatically restored at 15:18 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01330 01339 01464 01975
	Duration:	0 days 00 hours 14 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.