Broadband Incident Report : : GALGATE MSAN 302 : LOSS OF SERVICE : Reference 18088 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18088		Issue :	1
	Detected Date:	18/04/2013		Detected Time:	08:09
	Start Date:	18/04/2013		Start Time:	08:09
	Anticipated Clear Date:	18/04/2013		Anticipated Clear Time:	10:30
	Next Update Date:	18/04/2013		Next Update Time:	09:15
	Incident Headline:	: GALGATE MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 09:15.
	Dialling Codes Affected:	01524

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BATTLE MUX 301 & CROWHURST MSAN 301 : LOSS OF SERVICE : Reference 17897 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17897		Issue :	FINAL
	Detected Date:	16/04/2013		Detected Time:	13:31
	Start Date:	16/04/2013		Start Time:	13:26
	Actual Clear Date:	17/04/2013		Actual Clear Time:	16:23
	Incident Headline:	BATTLE MUX 301 & CROWHURST MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 16:23 following a repair of a fibre cable at Hastings. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01424
	Duration:	1 days 02 hours 57 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BATTLE MUX 301 & CROWHURST MSAN 301 : LOSS OF SERVICE : Reference 17897 : Issue 16 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17897		Issue :	16
	Detected Date:	16/04/2013		Detected Time:	13:31
	Start Date:	16/04/2013		Start Time:	13:26
	Anticipated Clear Date:	17/04/2013		Anticipated Clear Time:	18:15
	Next Update Date:	17/04/2013		Next Update Time:	18:00
	Incident Headline:	BATTLE MUX 301 & CROWHURST MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has been restored to Crownhurst at 12:21 following the fibre repair. Work is ongoing to restore service to Battle with an engineer en route to Hastings to check equipment there. Estimated time of restoration not yet known. Next update will be at 18:00 or sooner if significant progress made.
	Dialling Codes Affected:	01424

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BATTLE MUX 301 & CROWHURST MSAN 301 : LOSS OF SERVICE : Reference 17897 : Issue 15 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17897		Issue :	15
	Detected Date:	16/04/2013		Detected Time:	13:31
	Start Date:	16/04/2013		Start Time:	13:26
	Anticipated Clear Date:	17/04/2013		Anticipated Clear Time:	16:00
	Next Update Date:	17/04/2013		Next Update Time:	16:00
	Incident Headline:	: BATTLE MUX 301 & CROWHURST MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has been restored to Crownhurst at 12:21 following the fibre repair. Work is ongoing to restore service to Battle with an engineer en route to Hastings to check equipment there. Estimated time of restoration not yet known. Next update will be at 16:00 or sooner if significant progress made.
	Dialling Codes Affected:	01424

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BATTLE MUX 301 & CROWHURST MSAN 301 : LOSS OF SERVICE : Reference 17897 : Issue 14 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17897		Issue :	14
	Detected Date:	16/04/2013		Detected Time:	13:31
	Start Date:	16/04/2013		Start Time:	13:26
	Anticipated Clear Date:	17/04/2013		Anticipated Clear Time:	14:00
	Next Update Date:	17/04/2013		Next Update Time:	14:00
	Incident Headline:	: BATTLE MUX 301 & CROWHURST MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The jointers are onsite and repair work is underway. Estimated time of repair is 13:00. Next update will be at 14:00 or sooner if significant progress made.
	Dialling Codes Affected:	01424

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BATTLE MUX 301 & CROWHURST MSAN 301 : LOSS OF SERVICE : Reference 17897 : Issue 13 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17897		Issue :	13
	Detected Date:	16/04/2013		Detected Time:	13:31
	Start Date:	16/04/2013		Start Time:	13:26
	Anticipated Clear Date:	17/04/2013		Anticipated Clear Time:	13:00
	Next Update Date:	17/04/2013		Next Update Time:	12:15
	Incident Headline:	: BATTLE MUX 301 & CROWHURST MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted.
	Dialling Codes Affected:	01424

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BATTLE MUX 301 & CROWHURST MSAN 301 : LOSS OF SERVICE : Reference 17897 : Issue 12 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17897		Issue :	12
	Detected Date:	16/04/2013		Detected Time:	13:31
	Start Date:	16/04/2013		Start Time:	13:26
	Anticipated Clear Date:	17/04/2013		Anticipated Clear Time:	11:00
	Next Update Date:	17/04/2013		Next Update Time:	10:00
	Incident Headline:	: BATTLE MUX 301 & CROWHURST MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	External cable damage has been located. Further engineering staff are on their way to site.
	Dialling Codes Affected:	01424

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.