Broadband Incident Report : : MAUD MUX 101 : DEGRADED SERVICE : Reference 27269 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27269		Issue :	FINAL
	Detected Date:	26/06/2013		Detected Time:	22:40
	Start Date:	26/06/2013		Start Time:	22:40
	Actual Clear Date:	26/06/2013		Actual Clear Time:	23:02
	Incident Headline:	: MAUD MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Headline changed to correct location name. Service fully restored at 23:02 following a hardware changed at Maud. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01771
	Duration:	0 days 00 hours 22 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MUDD MUX 101 : DEGRADED SERVICE : Reference 27269 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27269		Issue :	1
	Detected Date:	26/06/2013		Detected Time:	22:40
	Start Date:	26/06/2013		Start Time:	22:40
	Anticipated Clear Date:	27/06/2013		Anticipated Clear Time:	00:43
	Next Update Date:	27/06/2013		Next Update Time:	00:00
	Incident Headline:	: MUDD MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at midnight.
	Dialling Codes Affected:	01771

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEVEN HULL MUX 101 : LOSS OF SERVICE : Reference 26289 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26289		Issue :	FINAL
	Detected Date:	20/06/2013		Detected Time:	09:42
	Start Date:	20/06/2013		Start Time:	09:35
	Actual Clear Date:	21/06/2013		Actual Clear Time:	03:55
	Incident Headline:	: LEVEN HULL MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	LOSS OF SERVICE : Loss of Internet services for 683 Broadband end users. Service restored at 03:55 after a fibre was respliced. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01964
	Duration:	0 days 18 hours 20 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEVEN HULL MUX 101 : LOSS OF SERVICE : Reference 26289 : Issue 9 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26289		Issue :	9
	Detected Date:	20/06/2013		Detected Time:	09:42
	Start Date:	20/06/2013		Start Time:	09:35
	Anticipated Clear Date:	21/06/2013		Anticipated Clear Time:	08:00
	Next Update Date:	21/06/2013		Next Update Time:	05:55
	Incident Headline:	: LEVEN HULL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of Internet services for 683 Broadband end users. Precision test officer on site with jointers locating the damage. Root cause suspected to be a cable fault. ETR for resolution not yet definite. Next update will be at 06:00.
	Dialling Codes Affected:	01964

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEVEN HULL MUX 101 : LOSS OF SERVICE : Reference 26289 : Issue 8 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26289		Issue :	8
	Detected Date:	20/06/2013		Detected Time:	09:42
	Start Date:	20/06/2013		Start Time:	09:35
	Anticipated Clear Date:	21/06/2013		Anticipated Clear Time:	06:00
	Next Update Date:	21/06/2013		Next Update Time:	03:55
	Incident Headline:	: LEVEN HULL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of Internet services for 683 Broadband end users. Precision test officer on site at Leven Hull has identified the fault 1800 metres from the exchange. Jointers en route to site, ETA 02:30. Root cause suspected to be a cable fault. ETR for resolution not yet definite. Next update will be at 04:00.
	Dialling Codes Affected:	01964

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEVEN HULL MUX 101 : LOSS OF SERVICE : Reference 26289 : Issue 7 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26289		Issue :	7
	Detected Date:	20/06/2013		Detected Time:	09:42
	Start Date:	20/06/2013		Start Time:	09:35
	Anticipated Clear Date:	21/06/2013		Anticipated Clear Time:	04:00
	Next Update Date:	21/06/2013		Next Update Time:	02:00
	Incident Headline:	: LEVEN HULL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of Internet services for 683 Broadband end users. Precision test officer en route to Leven Hull , ETA 23:15. Root cause not yet known. ETR for resolution not yet definite. Next update will be at 02:00
	Dialling Codes Affected:	01964

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEVEN HULL MUX 101 : LOSS OF SERVICE : Reference 26289 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26289		Issue :	6
	Detected Date:	20/06/2013		Detected Time:	09:42
	Start Date:	20/06/2013		Start Time:	09:35
	Anticipated Clear Date:	20/06/2013		Anticipated Clear Time:	23:00
	Next Update Date:	20/06/2013		Next Update Time:	23:00
	Incident Headline:	: LEVEN HULL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 683 Broadband end users. The operational teams have idenified a second fibre fault and are raising a request for a Precision Test Officer to attend site, there is no estimated time of arrival at this time. Next update will be at 23:00 or sooner if significant progress made.
	Dialling Codes Affected:	01964

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.