Broadband Incident Report : : 11 MUXES IN NORWICH AREA : LOSS OF SERVICE : Reference 31698 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31698		Issue :	6
	Detected Date:	24/07/2013		Detected Time:	15:53
	Start Date:	24/07/2013		Start Time:	15:48
	Anticipated Clear Date:	25/07/2013		Anticipated Clear Time:	02:00
	Next Update Date:	25/07/2013		Next Update Time:	00:30
	Incident Headline:	: 11 MUXES IN NORWICH AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	One engineer is onsite at Attleborough, another engineer is en route to Watton, once onsite both will liaise with technical services. Next update at 00:30.
	Dialling Codes Affected:	01263 01692 01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 11 MUXES IN NORWICH AREA : LOSS OF SERVICE : Reference 31698 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31698		Issue :	5
	Detected Date:	24/07/2013		Detected Time:	15:53
	Start Date:	24/07/2013		Start Time:	15:48
	Anticipated Clear Date:	25/07/2013		Anticipated Clear Time:	02:00
	Next Update Date:	24/07/2013		Next Update Time:	23:00
	Incident Headline:	: 11 MUXES IN NORWICH AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of comms on the transmission equipment reported to Sheffield Networks. Engineers tasked to Attleborough and Watton for further investigation. ETAs unknown. Estimated time of repair is unknown. Next update will be at 23:00.
	Dialling Codes Affected:	01263 01692 01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 11 MUXES IN NORWICH AREA : LOSS OF SERVICE : Reference 31698 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31698		Issue :	4
	Detected Date:	24/07/2013		Detected Time:	15:53
	Start Date:	24/07/2013		Start Time:	15:48
	Anticipated Clear Date:	25/07/2013		Anticipated Clear Time:	00:00
	Next Update Date:	24/07/2013		Next Update Time:	22:15
	Incident Headline:	: 11 MUXES IN NORWICH AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer on site at Cambridge has liaised with the operational team and they have been unable to restore comms at this point. Technical Services now engaged for further assistance. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 22:15.
	Dialling Codes Affected:	01263 01692 01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 11 MUXES IN NORWICH AREA : LOSS OF SERVICE : Reference 31698 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31698		Issue :	3
	Detected Date:	24/07/2013		Detected Time:	15:53
	Start Date:	24/07/2013		Start Time:	15:48
	Anticipated Clear Date:	24/07/2013		Anticipated Clear Time:	22:00
	Next Update Date:	24/07/2013		Next Update Time:	20:30
	Incident Headline:	: 11 MUXES IN NORWICH AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer en route to Cambridge to liaise with the transmission operational team. Estimated time of repair is unknown. Next update will be at 20:30.
	Dialling Codes Affected:	01263 01692 01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 11 MUXES IN NORWICH AREA : LOSS OF SERVICE : Reference 31698 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31698		Issue :	2
	Detected Date:	24/07/2013		Detected Time:	15:53
	Start Date:	24/07/2013		Start Time:	15:48
	Anticipated Clear Date:	24/07/2013		Anticipated Clear Time:	19:00
	Next Update Date:	24/07/2013		Next Update Time:	19:00
	Incident Headline:	: 11 MUXES IN NORWICH AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Further muxes found to be down. Transmission team are investigating at present. Estimated time of repair is unknown. Next update will be at 19:00.
	Dialling Codes Affected:	01263 01692 01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 9 MUXES IN NORWICH AREA : LOSS OF SERVICE : Reference 31698 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31698		Issue :	1
	Detected Date:	24/07/2013		Detected Time:	15:53
	Start Date:	24/07/2013		Start Time:	15:48
	Anticipated Clear Date:	24/07/2013		Anticipated Clear Time:	17:59
	Next Update Date:	24/07/2013		Next Update Time:	17:00
	Incident Headline:	: 9 MUXES IN NORWICH AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	The operational team are completing further diagnostics. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 17:00.
	Dialling Codes Affected:	01263 01692 01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 9 MUXES IN NEWMARKET AREA : LOSS OF SERVICE : Reference 31690 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31690		Issue :	INITIAL/FINAL
	Detected Date:	24/07/2013		Detected Time:	15:00
	Start Date:	24/07/2013		Start Time:	14:11
	Actual Clear Date:	24/07/2013		Actual Clear Time:	14:31
	Incident Headline:	: 9 MUXES IN NEWMARKET AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 14:31. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01263 01692 01953
	Duration:	0 days 00 hours 20 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.