Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 36642 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36642		Issue :	1
	Detected Date:	03/09/2013		Detected Time:	04:11
	Start Date:	03/09/2013		Start Time:	04:11
	Anticipated Clear Date:	03/09/2013		Anticipated Clear Time:	07:30
	Next Update Date:	03/09/2013		Next Update Time:	06:00
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing further diagnostics. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 06:00.
	Dialling Codes Affected:	01507

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DAVIOT 3 MUXES : LOSS OF SERVICE : Reference 36423 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36423		Issue :	FINAL
	Detected Date:	02/09/2013		Detected Time:	09:35
	Start Date:	02/09/2013		Start Time:	09:35
	Actual Clear Date:	02/09/2013		Actual Clear Time:	10:07
	Incident Headline:	: DAVIOT 3 MUXES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 10:07 after equipment was remotely rebooted. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01463 01808
	Duration:	0 days 00 hours 32 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DAVIOT 3 MUXES : LOSS OF SERVICE : Reference 36423 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36423		Issue :	1
	Detected Date:	02/09/2013		Detected Time:	09:35
	Start Date:	02/09/2013		Start Time:	09:35
	Anticipated Clear Date:	02/09/2013		Anticipated Clear Time:	12:00
	Next Update Date:	02/09/2013		Next Update Time:	10:45
	Incident Headline:	: DAVIOT 3 MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 10:45.
	Dialling Codes Affected:	01463 01808

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HALLBANKGATE MUX 101 AND GISLAND MUX 101 : LOSS OF SERVICE : Reference 36367 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36367		Issue :	FINAL
	Detected Date:	01/09/2013		Detected Time:	12:14
	Start Date:	01/09/2013		Start Time:	12:14
	Actual Clear Date:	01/09/2013		Actual Clear Time:	13:00
	Incident Headline:	: HALLBANKGATE MUX 101 AND GISLAND MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 13.00 after a card was changed at Hallbankgate. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01697
	Duration:	0 days 00 hours 46 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HALLBANKGATE MUX 101 AND GISLAND MUX 101 : LOSS OF SERVICE : Reference 36367 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36367		Issue :	1
	Detected Date:	01/09/2013		Detected Time:	12:14
	Start Date:	01/09/2013		Start Time:	12:14
	Anticipated Clear Date:	01/09/2013		Anticipated Clear Time:	14:14
	Next Update Date:	01/09/2013		Next Update Time:	13:26
	Incident Headline:	: HALLBANKGATE MUX 101 AND GISLAND MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Loss of internet services whilst a card change is completed at Hallbankgate. Engineer is on site and card change is ongoing. Next update will be at 13.30.
	Dialling Codes Affected:	01697

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HALLBANKGATE MUX 101 AND GISLAND MUX 101 : LOSS OF SERVICE : Reference 36265 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36265		Issue :	FINAL
	Detected Date:	31/08/2013		Detected Time:	09:54
	Start Date:	31/08/2013		Start Time:	09:38
	Actual Clear Date:	31/08/2013		Actual Clear Time:	09:45
	Incident Headline:	: HALLBANKGATE MUX 101 AND GISLAND MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Retrospective report. Brief loss of internet services for 878 Broadband end users, whilst a power cycle was completed at Hallbankgate. Service was restored at 09.45l. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01697
	Duration:	0 days 00 hours 07 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CANTERBURY NODE 08012 : PARTIAL DEGRADED SERVICE : Reference 36096 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36096		Issue :	FINAL
	Detected Date:	30/08/2013		Detected Time:	01:39
	Start Date:	30/08/2013		Start Time:	01:39
	Actual Clear Date:	30/08/2013		Actual Clear Time:	01:59
	Incident Headline:	: CANTERBURY NODE 08012 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 01:59 after a card change at Canterbury. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01227 01303 01304 01795 01843 01303 01304 01795
	Duration:	0 days 00 hours 20 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.