Broadband Incident Report : : WESTERN ISLES : LOSS OF SERVICE : Reference 38982 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38982		Issue :	2
	Detected Date:	24/09/2013		Detected Time:	11:44
	Start Date:	24/09/2013		Start Time:	11:40
	Anticipated Clear Date:	24/09/2013		Anticipated Clear Time:	13:58
	Next Update Date:	24/09/2013		Next Update Time:	13:30
	Incident Headline:	: WESTERN ISLES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Transmission engineer is on site and has liaised with the operational team. Hardware re seat has been performed at Stornoway. We are in process to checking to see of broadband services have restored. Next update 13:30
	Dialling Codes Affected:	01851 01859

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTERN ISLES : LOSS OF SERVICE : Reference 38982 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38982		Issue :	1
	Detected Date:	24/09/2013		Detected Time:	11:44
	Start Date:	24/09/2013		Start Time:	11:40
	Anticipated Clear Date:	24/09/2013		Anticipated Clear Time:	13:56
	Next Update Date:	24/09/2013		Next Update Time:	12:56
	Incident Headline:	: WESTERN ISLES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Root cause is identified to a transmission fault at Storoway. Engineer is on site investigating. Estimated completion time unknown at present. Next update 13.15
	Dialling Codes Affected:	01851 01859

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE : Reference 38881 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38881		Issue :	FINAL
	Detected Date:	23/09/2013		Detected Time:	14:34
	Start Date:	23/09/2013		Start Time:	14:28
	Actual Clear Date:	23/09/2013		Actual Clear Time:	17:50
	Incident Headline:	: BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service restored at 17:50 after a card was changed at Brighton. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01273
	Duration:	0 days 03 hours 22 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE : Reference 38881 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38881		Issue :	3
	Detected Date:	23/09/2013		Detected Time:	14:34
	Start Date:	23/09/2013		Start Time:	14:28
	Anticipated Clear Date:	23/09/2013		Anticipated Clear Time:	18:45
	Next Update Date:	23/09/2013		Next Update Time:	18:45
	Incident Headline:	: BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Card fault identified. Engineer is en route to site, ETA is 17:40. Next update will be at 18:45 or sooner if signigicant prgress has been made.
	Dialling Codes Affected:	01273

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE : Reference 38881 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38881		Issue :	2
	Detected Date:	23/09/2013		Detected Time:	14:34
	Start Date:	23/09/2013		Start Time:	14:28
	Anticipated Clear Date:	23/09/2013		Anticipated Clear Time:	18:00
	Next Update Date:	23/09/2013		Next Update Time:	17:45
	Incident Headline:	: BRIGHTON NODE 04004 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	A new card is en route to site ETA 17:10. An engineer will be tasked to change the card. Next update will be at 18:00
	Dialling Codes Affected:	01273

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : DEGRADED SERVICE : Reference 38881 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38881		Issue :	1
	Detected Date:	23/09/2013		Detected Time:	14:34
	Start Date:	23/09/2013		Start Time:	14:28
	Anticipated Clear Date:	23/09/2013		Anticipated Clear Time:	16:42
	Next Update Date:	23/09/2013		Next Update Time:	16:30
	Incident Headline:	: BRIGHTON NODE 04004 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Card fault identified. Locating a spare on site. Estimated time of repair is unknown. Next update will be at 16:30.
	Dialling Codes Affected:	01273

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 38799 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38799		Issue :	FINAL
	Detected Date:	22/09/2013		Detected Time:	17:40
	Start Date:	22/09/2013		Start Time:	17:37
	Actual Clear Date:	23/09/2013		Actual Clear Time:	05:23
	Incident Headline:	: ABERDOUR MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 05:23 after a hardware change on the transmission network at Aberdour. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01383
	Duration:	0 days 11 hours 46 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.