Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH ERX5 : DEGRADED SERVICE : Reference 41555 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41555		Issue :	1
	Detected Date:	16/10/2013		Detected Time:	12:51
	Start Date:	16/10/2013		Start Time:	12:50
	Anticipated Clear Date:	16/10/2013		Anticipated Clear Time:	17:00
	Next Update Date:	16/10/2013		Next Update Time:	16:00
	Incident Headline:	: MILTON KEYNES EDGE ROUTE SWITCH ERX5 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Incident upgraded to P1 due to customer impact. Technical bridge set up. All parties engaged for initial diagnostics. Next update will be at 16:00 or sooner if significant progress made.
	Dialling Codes Affected:	01162 01205 01234 01284 01296 01354 01359 01406 01438 01440 01442 01462 01476 01487 01525 01536 01608 01638 01733 01763 01767 01778 01865 01869 01908 01933 01945 01954 01869

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NITON MUX 101 & NITON MUX 301 : DEGRADED SERVICE : Reference 41436 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41436		Issue :	FINAL
	Detected Date:	15/10/2013		Detected Time:	17:13
	Start Date:	15/10/2013		Start Time:	17:13
	Actual Clear Date:	15/10/2013		Actual Clear Time:	20:00
	Incident Headline:	: NITON MUX 101 & NITON MUX 301 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 20:00 after a hardware change at Ryde. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01983
	Duration:	0 days 02 hours 47 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NITON MUX 101 & NITON MUX 301 : DEGRADED SERVICE : Reference 41436 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41436		Issue :	3
	Detected Date:	15/10/2013		Detected Time:	17:13
	Start Date:	15/10/2013		Start Time:	17:13
	Anticipated Clear Date:	15/10/2013		Anticipated Clear Time:	22:30
	Next Update Date:	15/10/2013		Next Update Time:	21:00
	Incident Headline:	: NITON MUX 101 & NITON MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer is being tasked to site and spare cards are being ordered as a parallel action. Root cause or estimated time of repair known at present. Next update will be at 21:00.
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ISLE OF WIGHT : DEGRADED SERVICE : Reference 41441 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41441		Issue :	3
	Detected Date:	15/10/2013		Detected Time:	17:36
	Start Date:	15/10/2013		Start Time:	17:36
	Anticipated Clear Date:	15/10/2013		Anticipated Clear Time:	20:45
	Next Update Date:	15/10/2013		Next Update Time:	20:45
	Incident Headline:	: ISLE OF WIGHT : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer is being tasked to site and spare cards are being ordered as a parallel action. No ETA, root cause or estimated time of repair known at present. Next update will be at 20:45.
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NITON MUX 101 & NITON MUX 301 : DEGRADED SERVICE : Reference 41436 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41436		Issue :	2
	Detected Date:	15/10/2013		Detected Time:	17:13
	Start Date:	15/10/2013		Start Time:	17:13
	Anticipated Clear Date:	15/10/2013		Anticipated Clear Time:	20:45
	Next Update Date:	15/10/2013		Next Update Time:	19:15
	Incident Headline:	: NITON MUX 101 & NITON MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Completing further diagnostics. Operational teams are working to identify the cause of the fault. Next update will be at 19:15 or sooner if significant progress made.
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ISLE OF WIGHT : DEGRADED SERVICE : Reference 41441 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41441		Issue :	2
	Detected Date:	15/10/2013		Detected Time:	17:36
	Start Date:	15/10/2013		Start Time:	17:36
	Anticipated Clear Date:	15/10/2013		Anticipated Clear Time:	19:00
	Next Update Date:	15/10/2013		Next Update Time:	19:00
	Incident Headline:	: ISLE OF WIGHT : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Upgraded to P1 due to customer impact. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 19:00 or sooner if significant progress made.
	Dialling Codes Affected:	01983

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ISLE OF WIGHT : DEGRADED SERVICE : Reference 41441 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41441		Issue :	1
	Detected Date:	15/10/2013		Detected Time:	17:36
	Start Date:	15/10/2013		Start Time:	17:36
	Anticipated Clear Date:	15/10/2013		Anticipated Clear Time:	19:40
	Next Update Date:	15/10/2013		Next Update Time:	18:40
	Incident Headline:	: ISLE OF WIGHT : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 19:00 or sooner if significant progress made.
	Dialling Codes Affected:	01983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.