Broadband Incident Report : : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE : Reference 9784 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9784		Issue :	1
	Detected Date:	05/03/2015		Detected Time:	18:56
	Start Date:	05/03/2015		Start Time:	18:53
	Anticipated Clear Date:	05/03/2015		Anticipated Clear Time:	20:53
	Next Update Date:	05/03/2015		Next Update Time:	19:56
	Incident Headline:	: MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01470 01478 01595 01806 01847 01851 01854 01857 01957 01971 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE : Reference 9784 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9784		Issue :	1
	Detected Date:	05/03/2015		Detected Time:	18:56
	Start Date:	05/03/2015		Start Time:	18:53
	Anticipated Clear Date:	05/03/2015		Anticipated Clear Time:	20:53
	Next Update Date:	05/03/2015		Next Update Time:	19:56
	Incident Headline:	: MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01470 01478 01595 01806 01847 01851 01854 01857 01957 01971 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BWLCH ADSL 101 : DEGRADED SERVICE : Reference 9734 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9734		Issue :	2
	Detected Date:	05/03/2015		Detected Time:	15:54
	Start Date:	05/03/2015		Start Time:	15:53
	Anticipated Clear Date:	05/03/2015		Anticipated Clear Time:	17:53
	Next Update Date:	05/03/2015		Next Update Time:	16:54
	Incident Headline:	: BWLCH ADSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing. Degraded internet services for {221} Broadband end users. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01874

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BWLCH ADSL 101 : DEGRADED SERVICE : Reference 9734 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9734		Issue :	1
	Detected Date:	05/03/2015		Detected Time:	15:54
	Start Date:	05/03/2015		Start Time:	15:53
	Anticipated Clear Date:	05/03/2015		Anticipated Clear Time:	17:53
	Next Update Date:	05/03/2015		Next Update Time:	16:54
	Incident Headline:	: BWLCH ADSL 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01874

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES SUTTON COURTENAY AREA: LOSS OF SERVICE : Reference 9484 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9484		Issue :	FINAL
	Detected Date:	04/03/2015		Detected Time:	15:20
	Start Date:	04/03/2015		Start Time:	15:17
	Actual Clear Date:	04/03/2015		Actual Clear Time:	16:20
	Incident Headline:	: MULTIPLE MUXES SUTTON COURTENAY AREA: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 16:20 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01235 01525 01793
	Duration:	0 days 01 hours 03 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES SUTTON COURTENAY AREA: LOSS OF SERVICE : Reference 9484 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9484		Issue :	FINAL
	Detected Date:	04/03/2015		Detected Time:	15:20
	Start Date:	04/03/2015		Start Time:	15:17
	Actual Clear Date:	04/03/2015		Actual Clear Time:	16:20
	Incident Headline:	ADSL : MULTIPLE MUXES SUTTON COURTENAY AREA: LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of hr:mm BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01235 01525 01793
	Duration:	0 days 01 hours 03 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STANSTED AIRPORT MUX 001 : LOSS OF SERVICE : Reference 9476 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9476		Issue :	FINAL
	Detected Date:	04/03/2015		Detected Time:	14:40
	Start Date:	04/03/2015		Start Time:	14:40
	Actual Clear Date:	04/03/2015		Actual Clear Time:	15:48
	Incident Headline:	: STANSTED AIRPORT MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 15:48 after a card was re-seated in Bishops Stortford. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01279
	Duration:	0 days 01 hours 08 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.