Broadband Incident Report : : STOKE CLIMSLAND DSL 001 AND MSAN 301 : DEGRADED SERVICE : Reference 33241 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33241		Issue :	2
	Detected Date:	21/07/2015		Detected Time:	16:49
	Start Date:	21/07/2015		Start Time:	16:49
	Anticipated Clear Date:	21/07/2015		Anticipated Clear Time:	18:49
	Next Update Date:	21/07/2015		Next Update Time:	17:49
	Incident Headline:	: STOKE CLIMSLAND DSL 001 AND MSAN 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01579

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE CLIMSLAND DSL 001 AND MSAN 301 : DEGRADED SERVICE : Reference 33241 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33241		Issue :	1
	Detected Date:	21/07/2015		Detected Time:	16:49
	Start Date:	21/07/2015		Start Time:	16:49
	Anticipated Clear Date:	21/07/2015		Anticipated Clear Time:	18:49
	Next Update Date:	21/07/2015		Next Update Time:	17:49
	Incident Headline:	: STOKE CLIMSLAND DSL 001 AND MSAN 301 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01579

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MSIP: FXCD141306 LEEDS WESTGATE EPEW : Reference 32916 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32916		Issue :	1
	Detected Date:	20/07/2015		Detected Time:	11:58
	Start Date:	20/07/2015		Start Time:	11:58
	Anticipated Clear Date:	21/07/2015		Anticipated Clear Time:	06:00
	Next Update Date:	21/07/2015		Next Update Time:	00:00
	Incident Headline:	MSIP: FXCD141306 LEEDS WESTGATE EPEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	21/07/15 Current Situation: Engineer tasked to pick up replacement hardware, and remain onsite to carry out pew at midnight
	Dialling Codes Affected:

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE : Reference 32725 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32725		Issue :	FINAL
	Detected Date:	18/07/2015		Detected Time:	09:17
	Start Date:	18/07/2015		Start Time:	09:12
	Actual Clear Date:	18/07/2015		Actual Clear Time:	15:21
	Incident Headline:	ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service has been restored as of 15:21 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01339
	Duration:	0 days 06 hours 08 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PYMORE]: MUX 302 : LOSS OF SERVICE : Reference 32715 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32715		Issue :	FINAL
	Detected Date:	18/07/2015		Detected Time:	09:04
	Start Date:	18/07/2015		Start Time:	09:00
	Actual Clear Date:	18/07/2015		Actual Clear Time:	12:49
	Incident Headline:	ADSL :[PYMORE]: MUX 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service has been restored as of 12:49 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01353
	Duration:	0 days 03 hours 48 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE : Reference 32725 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32725		Issue :	1
	Detected Date:	18/07/2015		Detected Time:	09:17
	Start Date:	18/07/2015		Start Time:	09:12
	Anticipated Clear Date:	19/07/2015		Anticipated Clear Time:	09:17
	Next Update Date:	19/07/2015		Next Update Time:	09:17
	Incident Headline:	ADSL :[TARLAND THE SQUARE TARLAND EXCHANGE]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01339

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PYMORE]: MUX 302 : LOSS OF SERVICE : Reference 32715 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32715		Issue :	1
	Detected Date:	18/07/2015		Detected Time:	09:04
	Start Date:	18/07/2015		Start Time:	09:00
	Anticipated Clear Date:	19/07/2015		Anticipated Clear Time:	09:04
	Next Update Date:	19/07/2015		Next Update Time:	09:04
	Incident Headline:	ADSL :[PYMORE]: MUX 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01353

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.