Broadband Incident Report : ADSL :[BARKWAY]: MUX 302 : LOSS OF SERVICE : Reference 41169 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41169		Issue :	2
	Detected Date:	02/09/2015		Detected Time:	21:14
	Start Date:	02/09/2015		Start Time:	21:12
	Anticipated Clear Date:	03/09/2015		Anticipated Clear Time:	06:00
	Next Update Date:	03/09/2015		Next Update Time:	01:30
	Incident Headline:	ADSL :[BARKWAY]: MUX 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01763

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ANNALONG MUX 301 : LINE CARD (CI) : Reference 41031 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41031		Issue :	FINAL
	Detected Date:	02/09/2015		Detected Time:	11:27
	Start Date:	02/09/2015		Start Time:	11:27
	Actual Clear Date:	02/09/2015		Actual Clear Time:	22:20
	Incident Headline:	: ANNALONG MUX 301 : LINE CARD (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 22:20 after a hardware change. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0284376
	Duration:	0 days 10 hours 53 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : ANNALONG MUX 301 : LINE CARD (CI) : Reference 41031 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41031		Issue :	FINAL
	Detected Date:	02/09/2015		Detected Time:	11:27
	Start Date:	02/09/2015		Start Time:	11:27
	Actual Clear Date:	02/09/2015		Actual Clear Time:	22:20
	Incident Headline:	ADSL : ANNALONG MUX 301 : LINE CARD (CI)
	Incident Details:	Loss of internet services for {42} Broadband customers.
	Closure Details:	Service has been restored as of 22:20 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0284376
	Duration:	0 days 10 hours 53 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARKWAY]: MUX 302 : LOSS OF SERVICE : Reference 41169 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41169		Issue :	1
	Detected Date:	02/09/2015		Detected Time:	21:14
	Start Date:	02/09/2015		Start Time:	21:12
	Anticipated Clear Date:	03/09/2015		Anticipated Clear Time:	01:14
	Next Update Date:	02/09/2015		Next Update Time:	22:14
	Incident Headline:	ADSL :[BARKWAY]: MUX 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01763

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[REEDNESS] MUX LINE CARD : LOSS OF SERVICE : Reference 41144 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41144		Issue :	FINAL
	Detected Date:	02/09/2015		Detected Time:	16:04
	Start Date:	02/09/2015		Start Time:	15:54
	Actual Clear Date:	02/09/2015		Actual Clear Time:	15:54
	Incident Headline:	ADSL :[REEDNESS] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Incident cancelled, local power outage.
	Closure Details:	Incident cancelled, local power outage. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01405 01688
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[REEDNESS] MUX LINE CARD : LOSS OF SERVICE : Reference 41144 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41144		Issue :	1
	Detected Date:	02/09/2015		Detected Time:	16:04
	Start Date:	02/09/2015		Start Time:	15:54
	Anticipated Clear Date:	03/09/2015		Anticipated Clear Time:	16:04
	Next Update Date:	03/09/2015		Next Update Time:	16:04
	Incident Headline:	:[REEDNESS] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01405 01688

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 41010 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41010		Issue :	FINAL
	Detected Date:	02/09/2015		Detected Time:	10:42
	Start Date:	02/09/2015		Start Time:	10:39
	Actual Clear Date:	02/09/2015		Actual Clear Time:	11:13
	Incident Headline:	ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01887 To Fo
	Duration:	0 days 00 hours 33 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.