Broadband Incident Report : : VHSACCESS2.FARADAY.FIXED.BT.NET : LOSS OF SERVICE : Reference 49602 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49602		Issue :	2
	Detected Date:	23/10/2015		Detected Time:	20:22
	Start Date:	23/10/2015		Start Time:	20:22
	Anticipated Clear Date:	23/10/2015		Anticipated Clear Time:	22:45
	Next Update Date:	23/10/2015		Next Update Time:	22:45
	Incident Headline:	: VHSACCESS2.FARADAY.FIXED.BT.NET : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Spares have arrived on site. An engineer has been tasked to site, ETA 21:45. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[POYNINGS]: MUX 101 : LOSS OF SERVICE : Reference 49599 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49599		Issue :	2
	Detected Date:	23/10/2015		Detected Time:	19:52
	Start Date:	23/10/2015		Start Time:	19:47
	Anticipated Clear Date:	23/10/2015		Anticipated Clear Time:	22:45
	Next Update Date:	23/10/2015		Next Update Time:	22:15
	Incident Headline:	ADSL :[POYNINGS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Please note that the incident priority has been upgraded to P1 due to customer impact. A TSO engineer has been tasked to site with an ETA 21:35, spares have now been sought with ETA not yet available. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01273

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : VHSACCESS2.FARADAY.FIXED.BT.NET : LOSS OF SERVICE : Reference 49602 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49602		Issue :	1
	Detected Date:	23/10/2015		Detected Time:	20:22
	Start Date:	23/10/2015		Start Time:	20:22
	Anticipated Clear Date:	23/10/2015		Anticipated Clear Time:	22:22
	Next Update Date:	23/10/2015		Next Update Time:	22:22
	Incident Headline:	: VHSACCESS2.FARADAY.FIXED.BT.NET : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Replacement hardware required and has been ordered. Estimated time of arrival 20.46
	Dialling Codes Affected:

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[POYNINGS]: MUX 101 : LOSS OF SERVICE : Reference 49599 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49599		Issue :	1
	Detected Date:	23/10/2015		Detected Time:	19:52
	Start Date:	23/10/2015		Start Time:	19:47
	Anticipated Clear Date:	23/10/2015		Anticipated Clear Time:	23:52
	Next Update Date:	23/10/2015		Next Update Time:	20:52
	Incident Headline:	ADSL :[POYNINGS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01273

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SCHIVAS]: MUX 001 : LOSS OF SERVICE : Reference 49393 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49393		Issue :	FINAL
	Detected Date:	22/10/2015		Detected Time:	13:05
	Start Date:	22/10/2015		Start Time:	12:55
	Actual Clear Date:	22/10/2015		Actual Clear Time:	12:55
	Incident Headline:	ADSL :[SCHIVAS]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Incident cancelled
	Closure Details:	Local power outage, no failure on BT Network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01358 To Fo
	Duration:	0 days 00 hours 00 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SCHIVAS]: MUX 001 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 49393 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49393		Issue :	FINAL
	Detected Date:	22/10/2015		Detected Time:	13:05
	Start Date:	22/10/2015		Start Time:	12:55
	Actual Clear Date:	22/10/2015		Actual Clear Time:	12:55
	Incident Headline:	ADSL :[SCHIVAS]: MUX 001 : LOSS OF SERVICE : INCIDENT CANCELLED
	Incident Details:	INCIDENT CANCELLED
	Closure Details:	Local power outage, no failure on BT Network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01358 To Fo
	Duration:	0 days 00 hours 00 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SCHIVAS]: MUX 001 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 49392 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49392		Issue :	FINAL
	Detected Date:	22/10/2015		Detected Time:	13:05
	Start Date:	22/10/2015		Start Time:	12:55
	Actual Clear Date:	22/10/2015		Actual Clear Time:	12:55
	Incident Headline:	ADSL :[SCHIVAS]: MUX 001 : LOSS OF SERVICE : INCIDENT CANCELLED
	Incident Details:	Incident cancelled
	Closure Details:	Local power outage, no failure on BT Network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01358 To Fo
	Duration:	0 days 00 hours 00 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.