Broadband Incident Report : ADSL :[SORBIE]: MUX 301 : LOSS OF SERVICE : Reference 60049 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	60049		Issue :	1
	Detected Date:	30/12/2015		Detected Time:	12:59
	Start Date:	30/12/2015		Start Time:	12:57
	Anticipated Clear Date:	30/12/2015		Anticipated Clear Time:	16:59
	Next Update Date:	30/12/2015		Next Update Time:	13:59
	Incident Headline:	ADSL :[SORBIE]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01988

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : OLDMELDRUM MUX 101 : LOSS OF SERVICE : Reference 60009 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	60009		Issue :	2
	Detected Date:	30/12/2015		Detected Time:	11:46
	Start Date:	30/12/2015		Start Time:	11:40
	Anticipated Clear Date:	30/12/2015		Anticipated Clear Time:	13:40
	Next Update Date:	30/12/2015		Next Update Time:	12:46
	Incident Headline:	: OLDMELDRUM MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Loss of internet services for{251} Broadband customers at OLDMELDRUM Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01651

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : OLDMELDRUM MUX 101 : LOSS OF SERVICE : Reference 60009 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	60009		Issue :	1
	Detected Date:	30/12/2015		Detected Time:	11:46
	Start Date:	30/12/2015		Start Time:	11:40
	Anticipated Clear Date:	30/12/2015		Anticipated Clear Time:	13:40
	Next Update Date:	30/12/2015		Next Update Time:	12:46
	Incident Headline:	: OLDMELDRUM MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01651

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ROTHIENORMAN HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 59902 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	59902		Issue :	FINAL
	Detected Date:	30/12/2015		Detected Time:	06:36
	Start Date:	30/12/2015		Start Time:	06:29
	Actual Clear Date:	30/12/2015		Actual Clear Time:	11:38
	Incident Headline:	ADSL :[ROTHIENORMAN HISTORIC]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service fully restored at 10:38 after a card change at Bucksburn. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01651
	Duration:	0 days 05 hours 08 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ROTHIENORMAN HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 59902 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	59902		Issue :	FINAL
	Detected Date:	30/12/2015		Detected Time:	06:36
	Start Date:	30/12/2015		Start Time:	06:29
	Actual Clear Date:	30/12/2015		Actual Clear Time:	11:38
	Incident Headline:	ADSL :[ROTHIENORMAN HISTORIC]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 10:38 after a card change at Bucksburn. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01651
	Duration:	0 days 05 hours 08 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 59903 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	59903		Issue :	FINAL
	Detected Date:	30/12/2015		Detected Time:	06:36
	Start Date:	30/12/2015		Start Time:	06:30
	Actual Clear Date:	30/12/2015		Actual Clear Time:	10:38
	Incident Headline:	ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service fully restored at 10:38 after a card change at Bucksburn. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01651
	Duration:	0 days 04 hours 07 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 59903 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	59903		Issue :	FINAL
	Detected Date:	30/12/2015		Detected Time:	06:36
	Start Date:	30/12/2015		Start Time:	06:30
	Actual Clear Date:	30/12/2015		Actual Clear Time:	10:38
	Incident Headline:	ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 10:38 after a card change at Bucksburn. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01651
	Duration:	0 days 04 hours 07 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.