Broadband Incident Report : : ST GERMANS DSL 001 : DEGRADED SERVICE : Reference 348 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	348		Issue :	3
	Detected Date:	04/01/2016		Detected Time:	11:47
	Start Date:	04/01/2016		Start Time:	11:46
	Anticipated Clear Date:	04/01/2016		Anticipated Clear Time:	18:30
	Next Update Date:	04/01/2016		Next Update Time:	17:00
	Incident Headline:	: ST GERMANS DSL 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The engineer has arrived on site. Investigations are still ongoing with ADSL ops team. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01503

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CUSHENDUN ( BTNI )]: MUX 101 : LOSS OF SERVICE : Reference 384 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	384		Issue :	1
	Detected Date:	04/01/2016		Detected Time:	14:41
	Start Date:	04/01/2016		Start Time:	14:31
	Anticipated Clear Date:	04/01/2016		Anticipated Clear Time:	18:41
	Next Update Date:	04/01/2016		Next Update Time:	15:41
	Incident Headline:	ADSL :[CUSHENDUN ( BTNI )]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	0282176

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CUSHENDUN ( BTNI )]: MUX 101 : LOSS OF SERVICE : Reference 386 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	386		Issue :	1
	Detected Date:	04/01/2016		Detected Time:	14:41
	Start Date:	04/01/2016		Start Time:	14:31
	Anticipated Clear Date:	04/01/2016		Anticipated Clear Time:	18:41
	Next Update Date:	04/01/2016		Next Update Time:	15:41
	Incident Headline:	ADSL :[CUSHENDUN ( BTNI )]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	0282176

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ST GERMANS DSL 001 : DEGRADED SERVICE : Reference 348 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	348		Issue :	2
	Detected Date:	04/01/2016		Detected Time:	11:47
	Start Date:	04/01/2016		Start Time:	11:46
	Anticipated Clear Date:	04/01/2016		Anticipated Clear Time:	13:46
	Next Update Date:	04/01/2016		Next Update Time:	12:47
	Incident Headline:	: ST GERMANS DSL 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01503

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ST GERMANS DSL 001 : DEGRADED SERVICE : Reference 348 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	348		Issue :	1
	Detected Date:	04/01/2016		Detected Time:	11:47
	Start Date:	04/01/2016		Start Time:	11:46
	Anticipated Clear Date:	04/01/2016		Anticipated Clear Time:	13:46
	Next Update Date:	04/01/2016		Next Update Time:	12:47
	Incident Headline:	: ST GERMANS DSL 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01503

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HOVINGHAM]: MUX 301 : LOSS OF SERVICE : Reference 272 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	272		Issue :	FINAL
	Detected Date:	04/01/2016		Detected Time:	00:11
	Start Date:	04/01/2016		Start Time:	00:04
	Actual Clear Date:	04/01/2016		Actual Clear Time:	03:02
	Incident Headline:	ADSL :[HOVINGHAM]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service.
	Closure Details:	Service fully restored at 03:02 after fibres were re-spliced during the emergency planned work at Tadcaster Bridge. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01653
	Duration:	0 days 02 hours 57 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HOVINGHAM]: MUX 301 : LOSS OF SERVICE : Reference 272 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	272		Issue :	2
	Detected Date:	04/01/2016		Detected Time:	00:11
	Start Date:	04/01/2016		Start Time:	00:04
	Anticipated Clear Date:	04/01/2016		Anticipated Clear Time:	06:00
	Next Update Date:	04/01/2016		Next Update Time:	06:00
	Incident Headline:	ADSL :[HOVINGHAM]: MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is related to emergency planned work at Tadcaster to make fibre cables safe. Next update will be when work is completed on site.
	Dialling Codes Affected:	01653

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.