Broadband Incident Report : ADSL :[RUNFOLD SURREY]: MUX 001 : LOSS OF SERVICE : Reference 107077 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	107077		Issue :	1
	Detected Date:	01/12/2016		Detected Time:	10:50
	Start Date:	01/12/2016		Start Time:	10:40
	Anticipated Clear Date:	01/12/2016		Anticipated Clear Time:	14:50
	Next Update Date:	01/12/2016		Next Update Time:	11:50
	Incident Headline:	ADSL :[RUNFOLD SURREY]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01252

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE : Reference 106712 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	106712		Issue :	FINAL
	Detected Date:	29/11/2016		Detected Time:	23:24
	Start Date:	29/11/2016		Start Time:	23:14
	Actual Clear Date:	29/11/2016		Actual Clear Time:	23:14
	Incident Headline:	ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Incident cancelled - Ongoing planned works PW265246 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01224
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE : Reference 106712 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	106712		Issue :	1
	Detected Date:	29/11/2016		Detected Time:	23:24
	Start Date:	29/11/2016		Start Time:	23:14
	Anticipated Clear Date:	30/11/2016		Anticipated Clear Time:	03:24
	Next Update Date:	30/11/2016		Next Update Time:	00:24
	Incident Headline:	ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01224

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BROUGHTON-IN-FURNESS]: MUX 001 : LOSS OF SERVICE : Reference 106585 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	106585		Issue :	FINAL
	Detected Date:	29/11/2016		Detected Time:	12:02
	Start Date:	29/11/2016		Start Time:	11:52
	Actual Clear Date:	29/11/2016		Actual Clear Time:	11:52
	Incident Headline:	ADSL :[BROUGHTON-IN-FURNESS]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced loss of service
	Closure Details:	Incident Cancelled no fault found by the operational team BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01229
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BROUGHTON-IN-FURNESS]: MUX 001 : LOSS OF SERVICE : Reference 106585 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	106585		Issue :	FINAL
	Detected Date:	29/11/2016		Detected Time:	12:02
	Start Date:	29/11/2016		Start Time:	11:52
	Actual Clear Date:	29/11/2016		Actual Clear Time:	11:52
	Incident Headline:	ADSL :[BROUGHTON-IN-FURNESS]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced loss of service
	Closure Details:	Incident Cancelled no fault found by the operational team BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01229
	Duration:	0 days 00 hours 00 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BROUGHTON-IN-FURNESS]: MUX 001 : LOSS OF SERVICE : Reference 106585 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	106585		Issue :	2
	Detected Date:	29/11/2016		Detected Time:	12:02
	Start Date:	29/11/2016		Start Time:	11:52
	Anticipated Clear Date:	29/11/2016		Anticipated Clear Time:	16:02
	Next Update Date:	29/11/2016		Next Update Time:	14:04
	Incident Headline:	ADSL :[BROUGHTON-IN-FURNESS]: MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Investigations are ongoing into the root cause. Estimated time of repair is not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact
	Dialling Codes Affected:	01229

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BROUGHTON-IN-FURNESS]: MUX 001 : LOSS OF SERVICE : Reference 106585 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	106585		Issue :	1
	Detected Date:	29/11/2016		Detected Time:	12:02
	Start Date:	29/11/2016		Start Time:	11:52
	Anticipated Clear Date:	29/11/2016		Anticipated Clear Time:	16:02
	Next Update Date:	29/11/2016		Next Update Time:	13:02
	Incident Headline:	ADSL :[BROUGHTON-IN-FURNESS]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01229

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.