Friday, October 21, 2022

Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 5



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Major Network Incident

HD395964 – update 5




We have a further update on the Shetland Island Incident.

Engineers have been working hard to restore services to Shetland and minimise the effects on customers. All services were reconnected, via a temporary solution on Thursday afternoon, 20 October 2022.

Further testing and monitoring overnight has shown that services have remained stable, and we will continue to monitor this.

Work continues to have a permanent fix in place as soon as possible and meanwhile as a back-up the Emergency Response Team vehicle is in operation.   

We'll issue a further on Monday 25 October 2022

We apologies for any inconvenience this may be causing.



Michael Gauterin

Director Service Operations

BTWholesale Customer Service


T: +44800 783 5639 option one



BT Wholesale is a world-class enabler of converged network solutions


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