Broadband Incident Report : : PADDOCK WOOD MUX 101 : DEGRADED SERVICE : Reference 31498 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31498		Issue :	FINAL
	Detected Date:	09/11/2010		Detected Time:	09:14
	Start Date:	09/11/2010		Start Time:	09:13
	Actual Clear Date:	09/11/2010		Actual Clear Time:	15:55
	Incident Headline:	: PADDOCK WOOD MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01892

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System Time Stamp: 09/11/2010 18:00