Broadband Incident Report : : 9 MUX IN NORTH YORKSHIRE : LOSS OF SERVICE : Reference 17019 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17019		Issue :	1
	Detected Date:	29/05/2011		Detected Time:	00:45
	Start Date:	29/05/2011		Start Time:	00:40
	Anticipated Clear Date:	29/05/2011		Anticipated Clear Time:	12:00
	Incident Headline:	: 9 MUX IN NORTH YORKSHIRE : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 05:00.
	Dialling Codes Affected:	01262 01287 01723 01751 01944 12876 01287 01723 01751

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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