Friday, June 3, 2011

Broadband Incident Report : : STOKE : DEGRADED SERVICE : Reference 17567 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17567   Issue : 1  
  Detected Date: 03/06/2011   Detected Time: 00:55  
  Start Date: 03/06/2011   Start Time: 00:30  
  Anticipated Clear Date: 03/06/2011   Anticipated Clear Time: 02:30  
     
  Incident Headline: : STOKE : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 02:00

 
  Dialling Codes Affected:
012700153801782LLWM0To Fo
012700153801782
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

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