Friday, July 29, 2011

Broadband Incident Report : : CASTLE CARY NODE 05061 : PARTIAL LOSS OF SERVICE : Reference 23560 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23560   Issue : 2  
  Detected Date: 29/07/2011   Detected Time: 18:45  
  Start Date: 29/07/2011   Start Time: 18:41  
  Anticipated Clear Date: 29/07/2011   Anticipated Clear Time: 22:50  
     
  Incident Headline: : CASTLE CARY NODE 05061 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Spare card ordered, ETA to site 21:40. Engineer tasked to site. Next update will be at 22:20  
  Dialling Codes Affected:
0193501963
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

No comments: