Broadband SERIOUS Incident Report : : SHEFFIELD 4 ERX 11, 14 & 18 : LOSS OF SERVICE : Reference 26385 : Issue FINAL :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26385		Issue :	FINAL
	Detected Date:	25/08/2011		Detected Time:	10:53
	Start Date:	25/08/2011		Start Time:	10:53
	Actual Clear Date:	25/08/2011		Actual Clear Time:	12:21
	Incident Headline:	: SHEFFIELD 4 ERX 11, 14 & 18 : LOSS OF SERVICE
	Incident Details:	On 25th August 2011 at 10:53 BT experienced some difficulties with hardware in Sheffield. The fault was identified at 10:55 and was upgraded within BT to a Serious Incident. The difficulty was as a result of faulty card impacting routing across multiple devices in Sheffield.
	Closure Details:	Service has been restored as of 12:21 by completing a remote reset of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01133 01142 01143 01158 01159 01207 01226 01246 01262 01274 01287 01298 01302 01325 01332 01335 01347 01352 01377 01388 01400 01405 01422 01423 01427 01430 01433 01434 01457 01472 01484 01507 015160 015163 015169 01522 01526 01529 01530 01535 01538 01539 01609 016121 016128 016134 016162 016163 016165 016166 016167 016178 01623 01629 01636 01642 01653 01665 01668 01669 01673 01709 01723 01724 01740 01748 01751 01754 01756 01757 01759 01765 01773 01777 01790 01833 01845 01904 01909 019121 019123 019124 019125 019126 019127 019128 019129 019137 019138 019141 019143 019147 019149 019151 019158 01924 01928 01937 01943 01947 01949 01964 01969 01977 01978 16427 19097 LLMY0 LLNE0 16427 19097
	Duration:	0 days 01 hours 28 minutes

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