Wednesday, September 7, 2011

Broadband Incident Report : : KINGSTON NODE 04001 : DEGRADED SERVICE : Reference 27686 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27686   Issue : 3  
  Detected Date: 07/09/2011   Detected Time: 16:15  
  Start Date: 07/09/2011   Start Time: 16:06  
  Anticipated Clear Date: 07/09/2011   Anticipated Clear Time: 20:00  
  Next Update Date: 07/09/2011   Next Update Time: 20:00  
     
  Incident Headline: : KINGSTON NODE 04001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
0116201179011890120201208
0122301225012270122801234
0123701242012430124501249
0125201268012730127701278
0127901283012910129301296
0130501306013220132301326
0134401372013750137601386
0139201395014030142001424
0142801440014420144401446
0145201453014620147301474
0148001483014940149501502
0150801522015250153601582
0159001604016260163501664
0168901692017020170701708
0172801732017360173701752
0175301760017780178801789
0179301795018030182301825
0184201843018650186901892
0189501903019080192301926
019320193401983019850203067
02032430207222020738402075110207538
02075870207624020770202077300207731
02077350207736020775102078200207929
02082050208269020829302083020208311
02083120208345020835802084620208465
02084870208509020851702085200208521
02085390208544020854602085470208549
02085560208558020857802085790208595
02085990208646020865102086640208665
02086790208684020868502086870208689
02086900208691020869902087480208754
02087590208764020876802087830208840
02088530208876020888402088870208897
02089000208902020890302089060208941
02089440208947020895902089790208985
02089860208988020899202089930208997
02089980238086023922602392340239235
02392360239246023926102392630239271
02392780247622024762502476310247649
02476500247655024765902476630247664
02476660247667024766802476700247671
02920520292056029205702920590292061
029206902920770292079LLLS0LLSD0
0292079
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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