Monday, December 19, 2011

Broadband Incident Report : : EDINBURGH NODE 12227 : DEGRADED SERVICE : Reference 39878 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39878   Issue : FINAL  
  Detected Date: 19/12/2011   Detected Time: 11:04  
  Start Date: 19/12/2011   Start Time: 11:04  
  Actual Clear Date: 19/12/2011   Actual Clear Time: 11:25  
     
  Incident Headline: : EDINBURGH NODE 12227 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 11:25; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
012240122801261013131013133
013146013147013153013165013166
0133701349013500135601361
013830138701388014133014134
014156014157014630147501522
0155501586015920168301698
0173801764017710177901847
01856018750189602821750284063
0284484028663802881670289082To Fo
0284484028663802881670289082
 
  Duration: 0 days 00 hours 21 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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