Broadband SERIOUS Incident Report : : ERX 8 ILFORD 3 : LOSS OF SERVICE : Reference 38402 : Issue 3 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38402		Issue :	3
	Detected Date:	04/12/2011		Detected Time:	17:15
	Start Date:	04/12/2011		Start Time:	17:09
	Anticipated Clear Date:	04/12/2011		Anticipated Clear Time:	21:30
	Next Update Date:	04/12/2011		Next Update Time:	21:30
	Incident Headline:	: ERX 8 ILFORD 3 : LOSS OF SERVICE
	Incident Details:	On 4th Dec 2011, BT experienced some difficulties with a Fan tray in a remote access server at Ilford. The fault was identified at 17:09.
	Progress Details:	The issue has cleared however this may be temporary as on one of the fans has failed and others may follow - so we are looking to replace the fan assembly in the server.
	Dialling Codes Affected:	01206 01227 01233 01245 01255 01263 01268 01273 01277 01279 01304 01322 01323 01362 01371 01375 01376 01394 01424 01449 01473 01493 01502 01508 01580 01603 01621 01622 01634 01638 01689 01692 01702 01708 01728 01795 01842 01843 01920 01953 01986 01992 0203069 0203222 0207001 0207005 0207068 0207093 0207510 0207515 0207517 0207531 0207536 0207537 0207538 0207682 0207719 0207738 0207987 0208288 0208418 0208470 0208471 0208472 0208475 0208502 0208503 0208508 0208510 0208518 0208525 0208532 0208533 0208548 0208552 0208554 0208586 0208664 0208665 0208683 0208689 0208821 0208985 0208986 LLEA0

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