Broadband SERIOUS Incident Report : : ERX23 EDINBURGH4 : LOSS OF SERVICE : Reference 2748 : Issue 5 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2748		Issue :	5
	Detected Date:	31/01/2012		Detected Time:	14:47
	Start Date:	31/01/2012		Start Time:	14:43
	Anticipated Clear Date:	31/01/2012		Anticipated Clear Time:	19:30
	Next Update Date:	31/01/2012		Next Update Time:	19:30
	Incident Headline:	: ERX23 EDINBURGH4 : LOSS OF SERVICE
	Incident Details:	On 31st Jan 2012, BT experienced some difficulties with a BBIP device in Edinburgh. The difficulty was as a result of faulty hardware which has been replaced
	Progress Details:	The on-site engineer is completing further faulting with the support of the operational teams.
	Dialling Codes Affected:

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